Technical Support Coordinator South London, England, United Kingdom On Site

Red Oak Technologies; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Support Coordinator to join their team in South London. This role involves providing exceptional customer service and technical support for internally developed software solutions. You will be responsible for user acceptance testing, system administration, and creating documentation to enhance user experience. The ideal candidate will have a passion for customer service, strong problem-solving skills, and the ability to manage time effectively. Join this innovative firm and contribute to improving technology solutions for users while growing your career in a supportive environment.

Qualifications

• Experience in customer service with a focus on end-user experience.
• Proficient in ticketing systems and remote support tools.

Responsibilities

• Provide end-user desktop support for software solutions.
• Conduct user acceptance testing to ensure software quality.
• Create and maintain internal knowledge base documentation.

Skills

Customer Service

Problem Solving

Time Management

Effective Communication

User Acceptance Testing

Education

Help Desk or Customer Technical Support Experience

Tools

Ticketing Systems

Remote Support Tools

Job description

Technical Support Coordinator South London, England, United Kingdom On Site

Join to apply for the Technical Support Coordinator South London, England, United Kingdom On Site role at Red Oak Technologies

Key Qualifications

• Passionate about customer service and end-user experience.
• Ability to assess customer support needs and provide solutions or refer them to other support options.
• Experience supporting the implementation of new software applications through User Acceptance Testing.
• Excellent time management skills and ability to make quick decisions.
• Strong problem-solving skills with effective questioning during triage.
• Effective communication skills for both group and individual interactions.

Job Description

Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for:

• Providing end-user desktop support for internally developed software solutions, ensuring high customer service and technical expertise.
• Performing system administration tasks including user access management, resetting workflows, updating system configurations, and system maintenance.
• Conducting user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality before and after deployment.
• Creating, updating, and maintaining internal knowledge base documentation, including user guides, process documentation, and troubleshooting materials.
• Responding, triaging, and escalating customer issues within ticketing systems to our Technology Project Managers or Engineering teams.
• Providing application training for new users to facilitate smooth onboarding experiences.
• Adapting to product changes and evolving support needs.

Education/Experience

• Previous help desk or customer technical support experience.
• Proficiency with ticketing systems and remote support tools.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Technology, Information and Media, and Information Services