Remote Technical Support Coordinator - Industrial

Michael Page; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Remote work

Job summary

Michael Page is seeking a Technical Support Coordinator for a remote, permanent role in the industrial and manufacturing sector. You will be the primary contact for customers, resolving technical queries and ensuring service excellence across the UK and internationally.

Responsibilities include first-line support via phone/email, diagnosis of issues, case management, and cross-team escalation to deliver timely resolutions while maintaining thorough records.

Qualifications

• Experience in a customer service or technical support role within the industrial or manufacturing sector.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication skills, both written and verbal.
• Confidence in using customer service software and technical systems.
• A proactive attitude and ability to manage multiple tasks effectively.
• Attention to detail and a focus on delivering high-quality service.

Responsibilities

• Provide first-line technical support to customers via phone or email.
• Assist in diagnosing and resolving technical issues related to products or services.
• Coordinate with internal teams to escalate complex queries and ensure prompt resolutions.
• Maintain detailed records of customer interactions and technical support activities.
• Monitor and follow up on open cases to ensure timely resolutions.
• Offer guidance and advice to customers on product usage and troubleshooting.
• Support the team in improving technical support processes and documentation.
• Contribute to customer satisfaction by delivering professional and efficient service.

Skills

Customer support

Tech troubleshooting

Communication

Case management

Documentation

Priority setting

Tools

CRM software

Technical systems

Job description

Michael Page is seeking a Technical Support Coordinator for a remote, permanent role in the industrial and manufacturing sector. You will be the primary contact for customers, resolving technical queries and ensuring service excellence across the UK and internationally.

Responsibilities include first-line support via phone/email, diagnosis of issues, case management, and cross-team escalation to deliver timely resolutions while maintaining thorough records.