Technical Support Assistant

North Lincolnshire Council; Scunthorpe; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading council in North Lincolnshire is seeking a motivated individual for a permanent, full-time role providing vital technical and administrative support to the Building Control service. The successful candidate will manage communications and documentation, ensuring efficient service delivery while contributing to public service excellence.

Qualifications

• Strong background in customer service, organisation, and administration.
• Ability to manage a varied and demanding workload.
• Commitment to continuous improvement and innovation.

Responsibilities

• Provide technical and administrative support to the Council's Building Control service.
• Answer emails, take phone calls, and deal with invoices and payments.
• Handle Building Notice and Full Plan applications, dangerous structures, and demolitions.

Skills

Customer service skills

Organisational abilities

Communication

Proactive approach

Job description

Salary: Grade 4 £24,790 to £26,409 per year

Location Church Square House, Scunthorpe

Hours: 37 hours per week

DBS: No

This is a Permanent , Full Time vacancy that will close in 13 days at 23:59 BST .

The Vacancy

This post will be providing vital technical and administrative support to the Council's Building Control service, including answering emails, taking phone calls and dealing with invoices and payments across all aspects of the work, including Building Notice and Full Plan applications, dangerous structures and demolitions. We are looking for a motivated individual with a strong background in customer service, organisation, and administration.

Key Requirements:

Good customer service skills with a professional and approachable manner

Strong organisational abilities and the capacity to manage a varied and demanding workload

Ability to prioritise tasks and meet deadlines independently and as part of a team

Proficiency in both oral and written communication

A proactive approach to work, with the confidence to use your own initiative

A commitment to continuous improvement and innovation in working practices

We would welcome applicants who are enthusiastic about supporting public services and contributing to a front line and busy service area.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For more information about the role,please email [e-mail]

The Council

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values – equality of opportunity, excellence, integrity and self-responsibility – in all that we do.