Technical Support Assistant

Kirklees Council; Huddersfield; On-site; GBP 25,000 - 28,000; Full time

Job summary

Kirklees Council seeks a motivated Technical Support Assistant to join the Homes and Neighbourhoods team. This permanent role involves supporting operational priorities, processing data, and ensuring high standards of service delivery. The successful candidate will enjoy a competitive salary, generous holiday entitlement, and various well-being initiatives.

Benefits

Local Government Pension Scheme

Life Assurance

28.5 days annual leave

Flexible working

Employee Assistance programme

Cycle to Work programme

Discounted gym membership

Qualifications

• Experience in a busy office environment with demanding deadlines.
• Ability to check and clarify financial queries.

Responsibilities

• Support Office Managers/Technical Schedulers in operational priorities.
• Process, input, and retrieve data related to different work streams.

Skills

Keyboard skills

IT skills

Job description

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation Kirklees

Directorate Place

Service Area Homes & Neighbourhoods

Hours 37

Number of Jobs 1

Location(s) Flint Street, Huddersfield, HD1 6LG

Position type Permanent

Grade Grade 6

We are looking for a motivated and enthusiastic person to join the Technical Support Team within Homes and Neighbourhoods. Working in a fast-paced office environment, the post holder would be supporting Office Managers/Technical Schedulers and other Technical Support to deliver the operational priorities of the service.

The post holder will work with colleagues across the organisation in line with Kirklees Council’s core behaviours and values and contribute to the delivery of the organisations purpose, vision, and objectives, ensuring positive outcomes for the business and Kirklees customers.

As a Technical Support Assistant, you will provide a service that ensures a high standard of accuracy and efficiency using initiative to meet the needs of a range of internal and external customers through specialist IT skills and using specific admin systems and processes. You will check and clarify financial queries where necessary to ensure income and job costings information is within agreed parameters.

The role involves processing, inputting, and retrieving data related to different work streams and trades. Keyboard skills are essential as well as experience of working in a busy office environment with demanding deadlines. You will be required to liaise with operatives, Team Leaders, customers, and internal/external clients responding to tenants needs, raising jobs and appointing repairs.

In addition to joining a great team, you will receive the following:
• A competitive salary of between £25, 584 - £27, 269 (pro rata for part-time)
• Entry into the Local Government Pension Scheme, including Life Assurance.
• Generous holiday entitlement of 28.5 days annual leave, increasing to 33.5 days with continuous service, plus bank holidays (pro rata for part-time)
• Flexible working
• Access to a range of well-being support initiatives including but not limited to an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership.

Debbie Griffin is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: [e-mail] or phone: [phone] and ask for ‘Recruitment’.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.