Technical Support Analyst – Europe Travel & Growth

Future Prospects Group Ltd; Newark on Trent; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Travel opportunities

Professional development

International enterprise environment

Global collaboration

Job summary

Future Prospects Group Ltd is seeking a Technical Support Analyst to join the IT team on a full-time, permanent basis in the UK with European travel. You will provide second-level support across the corporate infrastructure and help drive Windows updates, hardware deployments, and asset management processes.

The role focuses on maintaining security, documenting configurations, and collaborating with colleagues across Europe to deliver reliable IT services for over 2,500 users while supporting

Qualifications

• Minimum two years hands-on information systems infrastructure support in a multi-site enterprise.
• Solid knowledge of Windows desktop and server environments and Active Directory administration.
• Good understanding of networking, hardware, and data security standards.
• Proficiency with Microsoft Office and end-user software configuration.
• Experience with software asset management and licence compliance tools (e.g., Snow License Manager).

Responsibilities

• Provide second-level technical support across corporate IT infrastructure and incidents.
• Maintain Windows update and deployment processes, including Windows 11 rollouts.
• Deploy and configure desktop hardware, printers, mobile devices, and peripherals per SOPs.
• Document all technical activities and changes to standards.
• Collaborate with IS colleagues across Europe on infrastructure projects.
• Manage software asset procurement, quotations, purchase orders, and deliveries.
• Administer software subscriptions, entitlements, and licence renewals.
• Reconcile licence data and support audits across systems.

Skills

2+ years exp

Windows OS & Server

Active Directory

Networking basics

Microsoft Office

Software asset mgmt

Snow License Manager

ERP/MRP familiarity

Tools

Snow License Manager

ERP/MRP systems

Job description

Future Prospects Group Ltd is seeking a Technical Support Analyst to join the IT team on a full-time, permanent basis in the UK with European travel. You will provide second-level support across the corporate infrastructure and help drive Windows updates, hardware deployments, and asset management processes.

The role focuses on maintaining security, documenting configurations, and collaborating with colleagues across Europe to deliver reliable IT services for over 2,500 users while supporting