Second-Line IT Support Engineer - Europe Projects

AECOM; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

AECOM in Manchester is seeking an IT Support Specialist to provide second-line IT support to staff across the Europe Region and in the Manchester office. You will diagnose hardware and software issues, support Windows 11 and Microsoft 365, and work with external vendors as needed.

The role requires strong problem-solving, customer service skills, and the ability to travel to UK & European offices as required. Hybrid work options may be available.

Qualifications

• Experience in an IT support/technical support role.
• Good knowledge of Microsoft Windows 11 and Microsoft 365.
• Understanding of hardware and peripherals; strong communication skills.

Responsibilities

• Provide second-line technical support to staff.
• Diagnose and resolve hardware, software and OS issues.
• Support Windows and macOS environments.
• Escalate complex issues to senior IT staff or external suppliers.
• Record, document, and close tickets; report to IT Service Delivery manager.
• Assist regional IT projects and travel to other offices as required.

Skills

Windows 11

Microsoft 365

Hardware support

Customer service

Ticketing systems

Problem solving

Teamwork

Education

CompTIA A+

Network+

Microsoft certifications

Tools

Active Directory

Entra ID

IT asset management

Helpdesk ticketing systems

Job description

AECOM in Manchester is seeking an IT Support Specialist to provide second-line IT support to staff across the Europe Region and in the Manchester office. You will diagnose hardware and software issues, support Windows 11 and Microsoft 365, and work with external vendors as needed.

The role requires strong problem-solving, customer service skills, and the ability to travel to UK & European offices as required. Hybrid work options may be available.