Onsite 1st Line IT Support Engineer (24x7)

Exalto Consulting Limited

Leeds

On-site

GBP 26,000 - 34,000

Full time

14 days+

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Job summary

Exalto Consulting Limited is seeking a Business and Operations Support Engineer to work onsite in Bradford on a 12-hour shift pattern (4 days on, 4 days off) as part of a 24x7 IT operations team. You will provide 1st line support across hardware, software, connectivity, passwords, and Microsoft 365; log tickets; monitor events; escalate issues; and support business-critical systems in a busy environment.

Requires 2 years service desk or 1st line IT experience; knowledge of Windows, macOS,

Qualifications

Minimum 2 years’ service desk or 1st line IT support experience.
Good knowledge of Windows, macOS, Microsoft 365 and basic networking.
Experience with ITSM or ticketing tools, ideally ServiceNow.
Strong communication and troubleshooting skills.
Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.

Responsibilities

Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365.
Logging and managing tickets via phone, email and self-service channels.
Monitoring system events, batch jobs, backups and operational alerts.
Escalating complex or service-impacting issues to 2nd / 3rd line teams.
Supporting business-critical systems in a busy operational environment.