Service Support Analyst

Morson Talent; Aylesbury; On-site; GBP 32,000 - 42,000; Full time

Job summary

Morson Talent is seeking a Service Support Analyst to deliver high-quality 1st and 2nd line IT support across the business. You will log, triage and resolve incidents and service requests, supporting users on Microsoft Azure, AVD, Microsoft 365, Teams, Exchange Online, OneDrive and SharePoint.

You will also assist with user access and joiner/mover/leaver processes, respond to cyber security alerts, and maintain hardware/software inventories, working with third-party providers.

Qualifications

• Practical experience in a customer-facing IT support environment.
• Strong Microsoft Azure and M365 experience.
• Excellent communication, troubleshooting and problem-solving skills.
• Good understanding of ITIL, information security and data protection.
• Strong organisation and attention to detail.
• Ability to work independently and under pressure.

Responsibilities

• Log, triage and resolve incidents and service requests.
• Provide 1st and 2nd line IT support across the business.
• Support users across Azure, AVD, M365, Teams, Exchange Online, OneDrive and SharePoint.
• Support laptops, desktops, printers and meeting room tech.
• Assist with user access and joiner/mover/leaver processes.
• Respond to cyber security alerts and maintain inventories.
• Collaborate with third-party technology providers.

Skills

Customer-facing IT support

Troubleshooting

Problem-solving

Attention to detail

Independent work under pressure

Education

Microsoft 365 certification

ITIL knowledge

Tools

Microsoft Azure

Microsoft 365

Teams

Exchange Online

OneDrive

SharePoint

Job description

We're looking for a Service Support Analyst to provide high-quality 1st and 2nd line IT support across the business.

You'll be responsible for logging, triaging and resolving incidents and service requests, supporting users across Microsoft Azure, AVD, Microsoft 365, Teams, Exchange Online, OneDrive and SharePoint, as well as laptops, desktops, printers and meeting room technology.

You'll also support user access and joiner/mover/leaver processes, respond to cyber security alerts, maintain hardware and software inventories, and work closely with third-party technology providers.

We're looking for someone with:

• Practical experience in a customer-facing IT support environment
• Strong Microsoft Azure and M365 experience
• Excellent communication, troubleshooting and problem-solving skills
• Good understanding of ITIL, information security and data protection
• Strong organisation and attention to detail
• Ability to work independently and effectively under pressure

Microsoft 365 certification, ITIL knowledge and relevant technical qualifications are desirable.