Senior IT Support Analyst

Addition; Bracknell; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Health and wellness benefits

Continuous development support

Opportunities for internal progression

Job summary

A technology solutions provider in the UK is looking for a Mid-Senior IT Support Analyst to deliver high-level technical support to customers. The role involves troubleshooting complex issues and deploying cloud-based solutions while collaborating with junior team members. Ideal candidates should have strong experience in IT support, particularly in Azure and networking, along with excellent communication skills. This permanent, full-time position offers a hybrid work environment and opportunities for professional growth.

Qualifications

• Strong experience in IT support within hosted or cloud environments.
• Azure and networking experience are essential.
• Solid knowledge of Windows and macOS operating systems.

Responsibilities

• Providing high‑level technical support to hosted customers and resolving complex issues.
• Deploying, maintaining, and troubleshooting virtual and cloud‑based servers.
• Mentoring junior team members and enhancing IT processes.

Skills

IT support experience

Azure

Networking

Windows OS

macOS

Troubleshooting

Clear communication

Collaborative teamwork

Job description

IT Support Analyst

Direct message the job poster from Addition

This business delivers enterprise-grade software and cloud services that keep customers operational, secure, and future‑ready.

They’re now strengthening their hosting and support capability with a senior IT support professional who enjoys solving complex problems and supporting others to do their best work.

Role Overview

• Location: Bracknell/Hybrid (3 days in the office, 2 days working from home)

What You’ll Be Doing

• Providing high‑level technical support to hosted customers, handling complex issues from diagnosis through to resolution
• Deploying, maintaining, upgrading, and troubleshooting virtual and cloud‑based servers and environments
• Supporting both on‑site and remote users with a calm, professional approach
• Installing, configuring, and maintaining systems, tools, and software across hosted platforms
• Working across teams and technologies to keep services running smoothly
• Logging, tracking, and managing incidents and requests through a ticketing system
• Mentoring junior team members and sharing technical knowledge
• Contributing to the improvement, documentation, and rollout of IT processes

Main Skills Needed

• Strong experience in IT support within hosted or cloud environments
• Azure and networking experience (essential)
• Solid knowledge of Windows and macOS operating systems
• Experience supporting non‑technical end users remotely
• Confident troubleshooting and problem‑solving ability
• Clear written and verbal communication skills
• Comfortable working as part of a collaborative IT team
• Ability to document work, incidents, and processes effectively

What’s in It for You

• A permanent, full‑time role with genuine hybrid flexibility
• A collaborative, people‑focused culture with a strong emphasis on learning
• Access to training, mentoring, and continuous development support
• Clear opportunities for internal progression and career mobility
• Comprehensive health and wellness benefits
• A workplace that values inclusion, balance, and long‑term success

Call to Action

If you’re nodding along, let’s take the next step.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Information Services