Technical Support Analyst

Lowe Corporation; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a proactive individual to join their team in Gloucester. The role involves generating reports and analyzing data to optimize customer operations and drive innovation. Candidates should have a higher education background and proven experience in data analysis, along with excellent communication and organizational skills. This position offers the opportunity to make a significant impact in a fast-paced, innovative environment.

Qualifications

• Proficient in Excel, PowerPoint, Word, and Outlook.
• Experience in analyzing reports and large datasets.
• Exceptional organizational and communication skills.

Responsibilities

• Monitor real-time actions for the customer-based system.
• Undertake daily, weekly, monthly, and annual reporting.
• Suggest opportunities from insights gained through data analysis.

Skills

Analysis of large data sets

Problem-solving

Interpersonal communication

Organizational skills

Proactive approach

Education

Higher education, beyond GCSE level

Tools

Excel

PowerPoint

Word

Outlook

Job description

As climate change forces the world to change priorities, we’ve changed ours.

LoweConex, a division of Lowe Corporation, is a patented, award-winning, cloud-based Centralised Data Platform offering innovative energy management techniques and cutting-edge automation protocols. Our technology is helping our customers reduce their environmental impact and meet energy reduction and carbon emission targets ahead of schedule.

The Role

This is a fantastic opportunity for a proactive and solutions-focused applicant to monitor and review live, real time actions for a customer-based system.

You will utilise all data available in order to generate reports that add value and insight to one of our key retail customer.

Other job responsibilities include:

• Undertake daily, weekly, monthly and annual reporting across both energy and general customer activities.
• To undertake remote investigations following outputs from reporting in order to understand issues and deliver solutions.
• Managing remotely monitored assets ensuring all remotely connected assets are set up to run efficiently to optimise energy saving.
• Suggest opportunities from insights gained through analysing data.
• Support the customer and drive innovation in their business model.
• Provide technical support and investigations, conversing with on-site engineers to diagnose faults.

Qualifications

Skills & Experience:

To fit with LoweConex values: As a people-orientated organisation, candidates must demonstrate a strong fit with our core values, Listen, Celebrate, Make a Difference and Innovate.

The successful candidate will be an enthusiastic and curious individual who is passionate about pursuing a career in a fast-paced, innovative organisation.

Additional skills and experience include:

EssentialSkills and Qualities:

• Higher education, beyond GCSE level.
• Experience reviewing reports and analysing large data sets.
• Proactive, solutions-focused approach to challenges.
• Process-orientated and drive to succeed.
• Superb organisational skills.
• High level of interpersonal communication.
• Fully proficient in Excel, Powerpoint, Word and Outlook.
• Excellent presentation skills.
• Excellent decision making and problem-solving skills.
• Both reactive and proactive to completing tasks.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Lowe is an equal opportunity employer and committed to a diverse workforce.We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit.Candidates should tailor their CVs to reflect our essential criteria.

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