Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)

ZipRecruiter; Bristol; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading organization in the IT field is expanding and is looking for two Senior Technical Support Analysts in Bristol. The role offers the opportunity to support clients, manage technical projects, and develop junior team members while receiving excellent benefits and training opportunities.

Benefits

Comprehensive training and development opportunities

Qualifications

• Strong experience in IT support is required.
• Excellent written and verbal communication skills are essential.
• Knowledge of virtualization software and cloud services like Azure/AWS is highly beneficial.

Responsibilities

• Supporting clients and ensuring ticketing procedures are followed.
• Diagnosing support cases and managing new workstation setups.
• Training and developing junior team members.

Skills

IT support

Communication

Troubleshooting

Office 365

Network knowledge

Windows Server

Virtualization software

Job description

Job Title: Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)

Salary: £35,000 - £40,000 + Excellent Benefits

A high-profile organisation, recognized as a leader in its field, is seeking several Senior Technical Support Analysts due to ongoing growth.

Candidate Requirements:

• Strong experience in IT support
• Professional, friendly approach with the ability to perform under pressure
• Punctual, attentive to detail, with excellent written and verbal communication skills
• Good troubleshooting and problem-solving skills
• Office 365 administration and troubleshooting skills
• Desktop troubleshooting experience
• Enthusiastic about learning and developing skills
• Network and firewall knowledge and troubleshooting skills
• Windows Server administration
• Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial

Key Responsibilities:

• Supporting clients, ensuring ticketing procedures are followed, and keeping clients informed
• Diagnosing support cases with team assistance
• Proactive maintenance of client networks using support tools
• Managing new workstation setups and user configurations
• Participating in technical projects, client meetings, and onsite support
• Implementing policies and procedures with the team
• Managing client documentation
• Training and developing junior team members

Excellent benefits package including comprehensive training and development opportunities!