2nd Line Technical Support Analyst

Corpay; Swindon; On-site; GBP 30,000 - 42,000; Full time

Job summary

Corpay is seeking a 2nd Line Technical Support Analyst in Swindon to provide advanced IT support within a fast-paced environment. This permanent role encompasses troubleshooting complex IT issues, maintaining IT systems, and collaborating closely with the IT team to ensure organizational efficiency. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to continuous service improvement.

Qualifications

• Experience in a 2nd Line IT Support role is crucial.
• Strong knowledge in key IT management applications like Active Directory and Office 365.
• Demonstrated ability in troubleshooting and technical problem-solving under pressure.

Responsibilities

• Provide advanced technical support by troubleshooting escalated issues.
• Install and maintain software, applications, and network systems.
• Collaborate with teams and manage security and documentation.

Skills

Windows Server OS

Networking

Troubleshooting methodologies

Active Directory

Azure

Intune

Office 365

VMWare Horizon

Telephony systems

Cybersecurity principles

Education

CompTIA A+

Network+

Microsoft Certified: Azure Fundamentals

Job description

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Your role

Corpay is currently looking to hire a 2nd Line Technical Support Analyst.

Your role

Corpay is currently looking to hire a 2nd Line Technical Support Analyst.

This is a permanent position and will be based in our Swindon office.

As a 2nd Line IT Technician, you will provide advanced technical support to users, resolving complex IT issues that cannot be handled by 1st Line Support. You will work closely with the IT team to maintain and improve IT systems, ensuring smooth operations across the organization.

This is a busy and fast paced environment; very challenging and exciting. You will have to collaborate with other team members and at the same time handle a high volume of independent work. You need to have a “Can Do” attitude and quickly adapt to new circumstances and manage multiple daily tasks and deadlines.

Key Responsibilities

What you'll be doing

• Troubleshoot and resolve hardware, software, and network issues escalated from 1st Line Support.
• Provide remote and on-site technical assistance to employees.
• Install, configure, and maintain IT systems, applications, and peripherals.
• Assist with server administration, including backups, security updates, and monitoring.
• Support Active Directory, Office 365, and other enterprise applications.
• Maintain accurate documentation of IT processes, incidents, and resolutions.
• Collaborate with third-party vendors for system upgrades and troubleshooting.
• Ensure compliance with IT security policies and best practices.
• Provide guidance and training to 1st Line Support and end-users
  
  

Required Skills & Experience

• Proven experience in a 2nd Line IT Support role.
• Strong knowledge of Windows Server OS, networking, and troubleshooting methodologies.
• Experience with Active Directory, Azure, Intune, Office 365, and other cloud-based solutions.
• Experience with VMWare Horizon infrastructure
• Experience with traditional and cloud telephony and softphone solutions
• Familiarity with ITIL processes and service management tools.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to interact with users and technical teams.
• Ability to prioritize tasks and manage multiple issues efficiently.
  
  

Desirable Qualifications

• Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals.
• Experience with MacOS, or virtualization technologies.
• Knowledge of cybersecurity principles and best practices.
  
  

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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