Technical Support Analyst

Rise Technical Recruitment Limited; Basingstoke; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Training

Excellent benefits

Job summary

Rise Technical Recruitment Limited in Basingstoke, Hampshire is seeking a Technical Support Analyst to join our office-based team. Salary £30,000 - £35,000 + training and excellent benefits. This is a 12-month fixed-term contract to cover maternity leave with immediate starts.

You will support customers, troubleshoot technical issues, and contribute to knowledge base improvements while learning new technologies in a collaborative environment.

Qualifications

• Experience in Customer Support, Technical Support, Helpdesk or Service Desk.
• Strong communication, organisation and problem-solving skills.
• Good Microsoft 365 and IT skills with ticketing or CRM systems experience.
• Keen to learn new technologies and work within a collaborative team.

Responsibilities

• Manage customer incidents and service requests to resolution using a ticket system.
• Troubleshoot technical issues and escalate when required, with clear customer communication.
• Maintain documentation, update knowledge articles, and support service improvements.
• Operate the service desk rota within a Monday–Friday schedule.
• Support a 12-month fixed-term contract role as maternity cover.

Skills

Customer Support

Technical Support

Helpdesk

Service Desk

Microsoft 365

Tools

Ticketing Systems

CRM Systems

Job description

Technical Support Analyst

Basingstoke, Hampshire (Office Based)

£30,000 - £35,000 + Training + Excellent Benefits

12 Month Fixed Term Contract | Maternity Cover | Immediate Starts

Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions.

This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment.

The Role

• Manage customer incidents and service requests through to resolution using a ticket management system
• Troubleshoot technical issues, escalating where required, while providing excellent customer communication
• Maintain accurate documentation, update knowledge articles, and support continuous service improvements
• Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm)
• 12-month fixed-term contract

The Person

• Experience within Customer Support, Technical Support, Helpdesk, or Service Desk
• Strong communication, organisation, and problem-solving skills
• Good Microsoft 365 / IT skills and experience using ticketing or CRM systems
• Keen to learn new technologies and work within a collaborative team

Reference: BBBH277327

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Key Locations

• Basingstoke
• Hook
• Fleet
• Farnborough
• Aldershot
• Andover
• Winchester
• Newbury
• Reading
• Camberley
• Bracknell
• Farnham
• Alton

Keywords: Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire