Technical Support Agent

Project Better Energy Ltd; East Staffordshire; On-site; GBP 24,000 - 29,000; Full time

Job summary

Project Better Energy Ltd in Burton Upon Trent is seeking a Technical Support Agent to provide expert technical guidance for customers of the market‑leading EV products. You will be the first point of contact, delivering outstanding support and helping customers get the best from our green technology offerings.

The role is full-time, Monday–Friday, 8:30am–5pm, with a salary of £26,436.80 per year. You will join a values-driven team focused on renewable energy and sustainable solutions.

Qualifications

• Experience in technical support, EV, electrical, or networking roles is a bonus.
• Strong problem-solving skills and the ability to stay organised under pressure.
• Excellent communication skills, both verbal and written.
• Team-oriented with eagerness to learn and grow technical expertise.

Responsibilities

• Be the first point of contact for customers with technical queries.
• Apply product knowledge to quickly identify solutions for customers.
• Provide clear step-by-step guidance to solve customer queries.
• Log and track all customer interactions in the CRM system.
• Escalate complex issues to engineers when needed.
• Work closely with other departments to enhance the customer journey.
• Deliver high-standard customer service and maintain professionalism.
• Support positive feedback across Trustpilot, Google and platforms.

Skills

Technical support

EV knowledge

Problem solving

Communication

Team player

Growth mindset

Job description

Technical Support Agent Project Better Energy Ltd Burton Upon Trent

Job Description

At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.
As a Technical Support Advisor, you’ll be the first point of contact for Project EV, delivering outstanding customer service and expert technical guidance to help customers get the very best from our market‑leading products.
Why Project Better Energy?

• Salary of £26,436.80
• Monday to Friday working 8.30am - 5pm
• 40 hours per week

Job Requirements

What will you bring?

• Experience in technical support, EV, electrical, or networking roles is a bonus!
• Hardworking, dedicated and motivated to succeed
• Ability to stay calm, organised, and focused under pressure
• Strong problem-solving skills with a proactive approach
• Excellent communication skills, both verbal and written
• True team player who collaborates and supports colleagues
• Eagerness to learn, develop, and grow your technical skills

Job Responsibilities

Day to Day Responsibilities:

• Be the first point of contact for customers with technical queries
• Apply products knowledge to quickly identify solutions for customers
• Provide clear step by step guidance to solve customer queries
• Log and track all customer interactions in the CRM system
• Escalate complex issues to engineers when needed
• Work closely with other departments to enhance the customer journey
• Report recurring issues and FAQs to the Technical Manager to improve processes
• Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently
• Drive positive customer feedback across Trustpilot, Google, and other platforms
• Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
• MetLife GP24 – Medical support anytime, anywhere
• Exclusive Discount Platform (PowerPerks)– Save on retail, travel, entertainment, and more.
• Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
• Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
• Apprenticeship Programmes – Open to all employees looking to upskill or retrain, with tailored pathways to support your long-term development.
• Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
• Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
• Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
• Free Eye Tests – Keeping your vision and health in focus.
• Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employees own expense)

26437 - 26437 GBP (yearly)

Full-time +1