Metering Health Advisor
Ecotricity
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Benefits offered by this job
Job summary
Qualifications
- A drive to learn and develop new skills.
- Previous experience in analysing data is beneficial.
- Energy industry knowledge is beneficial.
Responsibilities
- Support delivery of Smart Meter and AMR roll out.
- Perform tasks to enhance portfolio health.
- Analyse data supporting service delivery.
- Provide regular reporting as required.
- Assist with the production of process documents.
Skills
Tools
Job description
The objective of this position is to perform tasks related to operations and maintenance of Smart and AMR meters. You’ll be analysing our portfolio, liaising with our 3rd party agents as well as internal colleagues in order to increase number of Smart/AMR meters which provide us with reads.
The role will involve performing actions linked to successful installations and portfolio health. The outcome of tasks will feed into cost effective transition of our domestic and business portfolio to Smart/AMR adhering to safety and compliance and whilst providing great customer service.
Your day-to-day tasks will also involve supporting project work and implementation of new smart capabilities.
- Support delivery of Smart Meter and AMR roll out
- Perform tasks to enhance portfolio health
- Liaise with 3rd party agents
- Liaise with internal stakeholders
- Analyse data supporting service delivery, identifying trends and focusing on solutions
- Provide regular reporting as required (daily/weekly/monthly etc)
- Support delivery of the MAP contract
- Support project work and new capabilities
- Assist with the production of process documents and work guidance
- Work with other teams and departments to deliver improvements
- Maintain customer data held within Ecotricity systems and update databases accurately
- Any other ad-hoc duties as requested by Management
- A drive to learn and develop new skills
- Excellent written and verbal communication skills
- Good analytical skills
- High attention to detail
- High level of numeracy, accuracy and problem-solving ability
- High level of computer literacy with experience of Microsoft Office Suite
- Excellent planning and organisational skills
- Report writing and monitoring ability
- Able to work with both internal and external stakeholders
- Solutions focused and resourceful
- Committed to continual improvement
- Engaging and motivating attitude and style
- Methodical and organized, managing own work
- Receptive to feedback and acts accordingly
- Exceptional team player who builds open and supportive relationships
- Flexible and adaptable approach to work
- Open minded approach to support colleagues
- Good MS excel knowledge
- Previous experience in analysing data
- Energy Industry knowledge is beneficial
- Healthcare plan, life assurance and generous pension contribution
- Hybrid Working
- Various company discounts (including shops, gyms, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
The fast moving nature of the company\'s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain\'s greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don\'t just supply green energy, we use the money from our customers\' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning \"bills into mills\". Some of our biggest achievements to date include building Britain\'s first megawatt windmill and the country\'s first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.
We don\'t just focus on energy though- we built the Electric Highway, Britain\'s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain\'s greenest mobile phone service, Ecotalk, where they use the money from their customers\' bills to protect and regenerate Britain\'s lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service and Administrative
Industries: Utilities
We are not able to provide the rest of the external job postings list in this refinement to avoid unrelated content.
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