On Site Support Engineer

SmartestEnergy; Worthing; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Global mobility options

Flexible working Friday WFH

Diversity & Inclusion

Job summary

SmartestEnergy in Worthing is seeking an IT support professional to deliver high-quality service as the first contact for incidents and requests. Based in our Worthing office, you will provide hands-on support across Windows and Linux environments, ensuring a professional, efficient and customer-focused service that keeps the business running smoothly.

The role emphasizes problem-solving, knowledge sharing, and collaboration with the IT team to improve processes and maintain a secure IT

Skills

1st/2nd line

Helpdesk

Customer service

Windows/Linux

Desktop management

Job description

You will play a key role in delivering high-quality IT support to colleagues across SmartestEnergy Business, acting as the first point of contact for technical incidents and service requests. Based in our Worthing office and reporting to the IT Service Delivery Manager, you will provide hands‑on support for a wide range of technologies, ensuring users receive a professional, efficient and customer‑focused service that keeps the business running smoothly.

This is an excellent opportunity for a proactive and technically skilled IT professional who enjoys problem‑solving and delivering exceptional customer service. Working closely with the wider IT team, you will help drive continuous improvement, contribute to knowledge sharing and documentation, support information security best practices, and play an important role in maintaining a reliable and secure IT environment.

This role is 4 days in the office a week with Fridays working from home typically.

What skills/experience do I need to be successful?

• Substantial experience in a technical IT position;
• 1st/ 2nd line technical background;
• Helpdesk, desktop management experience;
• Service oriented with a strong focus on customer satisfaction;
• Expert knowledge of Windows OS, Linux and the way in which applications interact.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work‑life balance, recognizing that your well‑being matters.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face‑to‑face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details.

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