Technical Support Advisor — Clear Career Growth & 9–5

Kustom Design Printing; Doncaster; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Performance-based bonus structure

Competitive salary

Career growth opportunities

Free refreshments

28 holidays including bank holidays

Job summary

A leading print company in Doncaster is seeking a dedicated Support Advisor to provide customer-focused technical assistance. The role involves troubleshooting issues and ensuring high customer satisfaction. Ideal candidates will have strong communication skills, customer service experience, and a collaborative mindset. This opportunity offers competitive pay between £26,000 - £28,000 per year, performance bonuses, and clear progression paths. Join a supportive team that values feedback and continuous improvement.

Qualifications

• Proven customer service experience, preferably in a technical environment.
• Excellent communication skills, explaining technical concepts simply.
• A natural problem-solver with a patient, empathetic, and professional mindset.

Responsibilities

• Be the first point of contact for customers, providing support via phone, email, and chat.
• Diagnose and troubleshoot technical issues, guiding customers to effective solutions.
• Take ownership of customer queries, ensuring efficient resolution.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Tech-savviness

Team player

Job description

A leading print company in Doncaster is seeking a dedicated Support Advisor to provide customer-focused technical assistance. The role involves troubleshooting issues and ensuring high customer satisfaction. Ideal candidates will have strong communication skills, customer service experience, and a collaborative mindset. This opportunity offers competitive pay between £26,000 - £28,000 per year, performance bonuses, and clear progression paths. Join a supportive team that values feedback and continuous improvement.