Customer Service Agent

Kustom Design Printing; Doncaster; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Performance-based bonus structure

Competitive salary

Career growth opportunities

Free refreshments

28 holidays including bank holidays

Job summary

A leading print company in Doncaster is seeking a dedicated Support Advisor to provide customer-focused technical assistance. The role involves troubleshooting issues and ensuring high customer satisfaction. Ideal candidates will have strong communication skills, customer service experience, and a collaborative mindset. This opportunity offers competitive pay between £26,000 - £28,000 per year, performance bonuses, and clear progression paths. Join a supportive team that values feedback and continuous improvement.

Qualifications

• Proven customer service experience, preferably in a technical environment.
• Excellent communication skills, explaining technical concepts simply.
• A natural problem-solver with a patient, empathetic, and professional mindset.

Responsibilities

• Be the first point of contact for customers, providing support via phone, email, and chat.
• Diagnose and troubleshoot technical issues, guiding customers to effective solutions.
• Take ownership of customer queries, ensuring efficient resolution.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Tech-savviness

Team player

Job description

At Kustom Design Printing (KDP) we’re not just about print, we are about people. We believe our success comes from a culture built on innovation, collaboration, and a genuine commitment to helping both our customers and our employees thrive.

We are proud to have been recognised as Medium Business of the Year in 2023 by Doncaster Chamber, which is a testament to our growth, passion, and dedication to excellence.

We are looking for a customer-focused and technically-minded Support Advisor who is passionate about solving problems, building relationships, and growing their career with a company that values and rewards dedication.

Key Benefits at KDP

• Weekly Pay with a performance-based bonus structure
• Competitive Salary: £26,000 - £28,000 per year. Bonus available.
• Clear Career Progression: Junior → Intermediate → Senior roles with pay increases at each stage
• Work-Life Balance: 9–5 Monday to Friday schedule (no evenings or weekends)
• Free On-Site Parking
• Team Suggestion Competition – share ideas to improve the business, with a weekly winning suggestion. Prizes include money, team bonding activities days / nights, vouchers.
• Supportive Team Environment where colleagues help each other succeed.
• Free refreshments available daily including tea, coffee, biscuits, and fresh fruit.
• Holidays: 28 Holidays including bank holidays. Christmas shutdown period.
• Career Growth: Opportunities for development as the company continues to expand.

What will you do?

• Be the friendly and knowledgeable first point of contact for customers, providing timely support via phone, email, and live-chat.
• Diagnose and troubleshoot technical issues, guiding customers to clear and effective solutions.
• Take ownership of customer queries, ensuring they are resolved efficiently and to the customer's satisfaction.
• Become an expert on our products and services to provide accurate and confident support.
• Share customer feedback and insights with the team to help us continuously improve.

A Typical Day Might Include:

• Helping customers with order queries, artwork questions, or product advice
• Troubleshooting issues and guiding customers through solutions
• Working closely with internal teams such as design and production
• Learning about new products, materials, and services
• Suggesting improvements to processes and systems through team feedback

Here’s what one of our team members had to say:

"Since starting at Kustom Design Printing, I’ve felt both supported and appropriately challenged. I’ve never felt overwhelmed - and on the rare occasions when things have come close, the team has always stepped in to help. The company genuinely cares about its people, responding quickly with support and reassurance whenever it's needed. Being part of a small team means we constantly assist with any questions or challenges that arise. From day one, I’ve felt welcomed and appreciated - receiving recognition for my achievements and constructive feedback when improvements were needed. What I enjoy most about working here is the continuous drive for improvement. Staff suggestions are encouraged, and management regularly evaluates daily processes to find ways to streamline tasks and make our work more efficient"

Many of our team members have progressed internally, starting in support roles and developing into more senior positions as the company has grown.

What we are looking for in our Support Advisor:

• Proven customer service experience, preferably in a technical environment.
• Excellent communication skills, with a talent for explaining technical concepts in a simple way.
• A natural problem-solver with a patient, empathetic, and professional mindset.
• Tech-savvy and comfortable with computer systems and software applications.
• A collaborative team player who is organised and detail-oriented

Be Part of Our Success!

This is an opportunity to join a company where your ideas are heard, your development is supported, and your contribution is truly valued.

Unlike many support roles, this position offers real career progression, weekly recognition for ideas and improvements, and the chance to grow within a business that invests in its people.

If you’re ready to take your customer support career to the next level, apply today and become part of our journey.