Technical Support Administrator

The Rank Group; Old Warren; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The Rank Group is seeking a Technical Support Administrator to join our Technical Services team in Maidenhead. This 12 months fixed-term contract offers hybrid working 2-3 days onsite at Head Office, with responsibilities spanning asset records, onboarding, reporting, and contractor bookings to support regulated operations.

The role requires strong organisational skills, experience in administrative or technical support, and excellent communication.

Qualifications

• Experience in a busy administrative, operational support or technical support role.
• Confidence working with systems, reporting and data management.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and build effective working relationships.

Responsibilities

• Provide administrative, operational and systems support across Technical Services.
• Maintain asset records and support field service systems.
• Coordinate onboarding activities and reporting.
• Track compliance and contractor bookings to ensure accurate processes.
• Collaborate with Compliance, IT, Finance, Health & Safety and Operations.

Skills

Administrative support

Data management

Communication skills

Organisational skills

Multi-priority management

Tools

Excel

MS Office

Job description

12 Months Fixed Term Contract. Full-time Hours. Hybrid - 2-3 days a week onsite Head Office, Maidenhead SL6 8BN. For decades, Grosvenor Casinos has been the leading name in UK casinos, delivering exceptional entertainment and unforgettable experiences. As we continue our journey to become the UK's most loved casinos, we're looking for a Technical Support Administrator to join our Technical Services team. The RoleYou'll provide administrative, operational and systems support across Technical Services, helping to keep our technical operations running smoothly and efficiently. From maintaining asset records and supporting field service systems to coordinating onboarding activities, reporting, compliance tracking and contractor bookings, you'll play a key role in supporting the team and ensuring accurate, effective processes in a regulated environment.You'll work closely with colleagues across Compliance, IT, Finance, Health & Safety and Operations, helping to deliver high standards of support across the business.

Skills & Experience NeededWe're looking for someone who is organised, proactive and confident working with systems, data and stakeholders. This is a 12 Months Fixed Term Contract role.

Essential:

• Experience in a busy administrative, operational support or technical support role.
• Confidence working with systems, reporting and data management.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, particularly Excel.
• Ability to manage multiple priorities and build effective working relationships.

Desirable:

• Experience supporting field service management systems.
• Experience coordinating onboarding activities.
• Awareness of Health & Safety processes.
• Experience working in a regulated environment.

Why Join Us?

As part of The Rank Group, you'll benefit from: Excellent learning and development opportunities. Career progression across Grosvenor Casinos and The Rank Group. A collaborative and supportive team environment. Competitive benefits and employee rewards. The opportunity to make a real impact in a growing business.

We're for Everyone

If you're looking for a role where organisation, teamwork and attention to detail are valued, we'd love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know. #GrosvenorCasinos