Field Service Engineer

Brink’s Inc; Wall; On-site; GBP 33,923 - 41,462; Full time

Benefits offered by this job

£37,693 starting salary

£1,000 onboarding bonus

Performance bonus

Company van and tools provided

22 days holiday

Medical private healthcare

Pension scheme

Life insurance

Job summary

Brink’s Inc is looking for a Field Service Engineer in Derby, East Midlands. The role offers a starting salary of £37,693, up to £1,000 onboarding bonus, and various performance bonuses. The successful candidate will join the team at NoteMachine, providing essential maintenance on ATMs.

Applicants will benefit from practical training, a comprehensive perks package including private healthcare, and opportunities for career advancement. A valid UK driving licence and experience in electro-mechanical systems are crucial.

Qualifications

• Field Service Engineering experience with electro-mechanical systems.
• A valid UK driving licence (max 6 active points).
• Willingness to travel and work weekends/holidays on rotation.

Responsibilities

• Perform second-line break-fix and preventive maintenance on ATMs.
• Collaborate with customers to resolve technical issues.
• Accurately document all service transactions.

Skills

Field Service Engineering experience with electro-mechanical systems

Problem-solving mindset

Clear communication and customer service skills

Experience with ATMs

Job description

Field Service Engineer – 4 on 4 off

Location: Derby/ East Midlands

Salary: £37,693 starting, up to £1,000 onboarding bonus & bonuses

Company: NoteMachine (A BRINK’s Company)

Shifts: 4 days on / 4 days off | 09:00 – 20:30

As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us to take your engineering career to the next level with real rewards and opportunities within a global industry leader.

Who Are We?

We’re NoteMachine, one of Europe’s top ATM providers moving over £10 billion in cash annually, with over 14,000 machines across the UK. We deliver smart, secure, seamless cash access and are part of the global BRINK’s network, operating in 100+ countries with 59,000+ employees.

The Opportunity

As we expand our national engineering base, we’re looking for a Field Service Engineer who’s hands‑on, people‑savvy, and ready to tackle real‑world tech challenges across our ATM network. Whether you have experience with ATMs or are skilled in electro‑mechanical repair, if you’re a sharp problem‑solver, solution‑finder, master of tools, and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• £37,693 starting salary
• Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
• Performance bonus
• Company van, fuel, tools & fitted uniform provided – personal use allowed per HMRC guidelines
• 4‑on / 4‑off shift pattern – consistent work‑life balance
• Full training and ongoing development
• 22 days holiday, rising to 23 after first anniversary
• Medicash private healthcare & wellness benefits
• Salary sacrifice pension scheme for higher take‑home pay
• Life insurance – 4× salary cover
• Company sickness policy (CSP)
• Group income protection scheme – subject to qualifying criteria
• Strong career growth opportunities

What You’ll Do

• Perform second‑line break‑fix and preventive maintenance on our range of ATMs (Triton, Wincor, NCR).
• Collaborate with customers to identify and resolve technical issues, ensuring on‑time, full machine provision.
• Provide excellent customer service, treating all customers and stakeholders with respect and professionalism.
• Accurately document all service transactions and maintain detailed records of repairs or replacements.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and development.
• Conduct quality control checks to ensure all repairs and replacements meet company standards.

What You’ll Need

• Field Service Engineering experience with electro‑mechanical systems.
• ATM experience ideal but not essential.
• A drive to deliver on daily calls and fix things right the first time.
• A valid UK driving licence (max 6 active points).
• A methodical, problem‑solving mindset.
• Clear, confident communication and customer service skills.
• Willingness to travel and work weekends/holidays on rotation.
• No live or spent, IVAs, or bankruptcies in the last 10 years.