Field Service Engineer - Hull

The Brink’s Company; Crickhowell; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Up to £1,000 onboarding bonus

Performance Bonus

Company van and tools

Full training and ongoing development

22 days holiday

Private healthcare and wellness benefits

Salary sacrifice pension scheme

Life insurance

Group Income Protection Scheme

Career growth opportunities

Job summary

A leading cash management firm is looking for a Field Service Engineer. You will be responsible for performing maintenance and resolving technical issues on ATMs. Ideal candidates should have experience with electro-mechanical systems, strong problem-solving skills, and excellent customer service aptitude. The position offers a competitive salary, up to £1,000 onboarding bonus, and numerous benefits including a company van, performance bonuses, and opportunities for career advancement. Apply now to join a dedicated global team.

Qualifications

• Experience with electro-mechanical systems.
• Driving license with a maximum of 6 active points.
• Willingness to travel and work on weekends/holidays.
• Willingness to travel and work weekends/holidays on rotation.
• Clear, confident communication and customer service skills.

Responsibilities

• Perform maintenance on ATMs including Triton, Wincor, and NCR machines.
• Collaborate with customers to resolve technical issues.
• Document all service transactions accurately.
• Conduct quality control checks post-repair.
• Keep up-to-date with product knowledge and industry trends.
• Conduct quality checks to ensure repairs meet standards.

Skills

Field Service Engineering experience

Clear communication skills

Problem-solving mindset

Customer service skills

Methodical approach

Driving

Tools

ATM hardware/tools

Field service equipment

Job description

4 on 4 off - Field Service Engineer - Hull

Location:Field-Based
Salary: Competitive Starting + Up To£1,000 Onboarding Bonus+Bonuses
Company:NoteMachine (A BRINK's Company)
Shifts:4 Days On / 4 Days Off | 09:00 - 20:30

As a Field Engineer at NoteMachine - You will be a Key Player in the Future of Cash Access

Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.

Who Are We?

We'reNoteMachine, one of Europe's top ATM providers - moving over£10 billionin cash annually, with over14, 000, machines in our ATM network,covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We're part of the globalBRINK'snetwork - operating in100+ countrieswith 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

The Opportunity

As we continue to expand and build our national engineering base, the lookout for aField Service Engineerwho's hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• Up to £1,000 onboarding bonus(dependent on experience and paid on passing probation)
• Performance Bonus- you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
• Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4-on / 4-off shift pattern- providing you with consistency & work-life balance
• Full training and ongoing development
• 22 days holiday, rising to23 daysin the annual leave year after your first anniversary.
• Medicashprivate healthcare & wellness benefits
• Salary sacrificepension schemefor higher take-home pay
• Life insurance -4 x salary cover
• Company Sickness Policy (CSP)
• Group Income ProtectionScheme - subject to qualifying criteria
• Strongcareer growthopportunities in a growing business

What You'll Do

• Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
• Conduct quality control checks to ensure that all repairs and replacements meet company standards

What You'll Need

• Field Service Engineering experience with electro-mechanical systems
• ATM experience is ideal but not essential
• A drive to deliver on your daily calls, and fix things right first time.
• A valid UK driving licence (max 6 active points)
• A methodical, problem-solving mindset
• Clear, confident communication & customer service skills
• Willingness to travel and work weekends/holidays on rotation
• No live or spent , IVAs, or bankruptcies in the last 10 years

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.