Technical Supervisor

JLL; Ham; On-site; GBP 40,000 - 65,000; Full time

Job summary

JLL is seeking a Supervisor to lead engineering services at the West Quays site, ensuring 100% uptime and compliant upkeep of critical environments. You will direct corrective maintenance, planning, and site safety while delivering high-quality service and strong client relationships.

The role emphasizes teamwork, technical proficiency in power distribution (LV, MV, HV, UPS), and familiarity with CAFM, BMS, and smart systems to optimise performance and safety across the building portfolio.

Qualifications

• Recognised apprenticeship or degree in electrical engineering or equivalent.
• 5+ years’ experience in engineering services within critical environments/new builds.
• Strong leadership and people management capabilities.
• Solid understanding of PPM, RM and CAFM systems.
• Familiar with BMS and electrical control systems; smart systems knowledge.
• Excellent written and verbal communication; IT literate.

Responsibilities

• Represent the hard services team and ensure site support for engineering needs.
• Conduct audits in line with Integral / JLL processes.
• Maintain compliance, site logbooks and Concept CAFM System.
• Develop and manage technical teams to meet client requirements.
• Plan and manage major building shutdowns and critical work events.
• Support energy performance and ESG outputs as applicable.

Skills

Leadership

Team management

Communication

IT literacy

Electrical power systems

Smart systems

Education

Degree / HNC Electrical engineering

Recognised apprenticeship

Tools

CAFM systems

BMS / control systems

Smart systems

Job description

Role Title

Supervisor

Role Level

Specialist

Location

West Quays

Relationships

Internal: Team / Engineering

External: Clients / Suppliers

Main Duties and Responsibilities

The Supervisor to provide best in class engineering service achieving 100% uptime along with meeting the ppm delivering in-line with the contractual obligations. Responsible for direction and effective corrective maintenance and planning of Critical Environment and Risk Management and contribute towards delivering industry standards with the primary objectives driving service delivery, quality and performance that will underpin both Integrals and JLL’s vision for engineering excellence status. This is a key role requiring excellent teamwork, relationship management and technical skills.

Key Responsibilities

• To represent the hard services team and ensure the successful site support for all engineering requirements.
• Conduct Audits in line with the Integral / JLL processes.
• Manage compliance upkeep along with site logbooks and Concept CAFM System.
• To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations.
• Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship with the key clients and stakeholders)
• Monitor Planned Preventative Maintenance System & interface with clients to carry out all user requirements & requests, ensuring CR’s are submitted in time and correctly.
• Plan, control and monitor, by reporting and audit, to review operations and maintenance throughout the Building.
• To ensure all Technical Activities are carried out to meet Integral’s health and safety and client safety requirements.
• Provide benchmarking of equipment & performance.
• Maintain the Asset Management Plan and monitor criticality and condition of assets.
• Plan and manage major building shutdowns and critical work events.
• Develop & manage technical team with appropriate skills to meet client requirements
• As appropriate establish and agree client service level agreements and measuring to ensure compliance and performance to cover business continuity, customer satisfaction and communication
• Review plant and system performance, highlighting solutions and progressing Continuous Improvement and appropriate benchmarking programmes
• Provide emergency response, managing on site team and communications
• Develop and maintain a service team culture and improve of self-delivery / Self Perform
• Work on smart systems to drive Energy performance
• Work to support all ESG outputs agreed.
• Manage and support tenant fitouts, including planning, facilitating and recording. Attending key stakeholder meetings.
• Ensure that Specialist Service Provider are managed effectively including, worksheets are signed off that quality of work is inspected, and recommendations are swiftly processed.

Experience And Qualifications

High level of technical awareness within the FM and new building environments to include Power & Distribution – LV, MV, HV, UPS emergency electrical generation, HVAC, cooling.

• Recognised apprenticeship, Degree qualified / HNC Electrical engineering or the equivalent
• Minimum of 5 years’ experience of engineering services within critical environment/new builds
• Good managing and Leadership skills
• Must possess a good understanding of:
• PPM, RM and CAFM systems
• BMS and control systems
• Smart systems
• Excellent written and verbal communication skills
• IT literate