Technical Services Manager

CBRE; Hatfield; On-site; GBP 60,000 - 85,000; Full time

Job summary

CBRE is seeking a Technical Service Manager for client-occupied buildings in the UK. You will oversee electrical and mechanical plant services, lead day-to-day operations and a team of engineers, and supervise contractors to ensure safe, compliant, and efficient building services.

You will develop financial plans, maintain client relationships, and drive continuous improvement in operating procedures and safety standards across the portfolio.

Qualifications

• Recognised apprenticeship, Level 3 in Electrical/Mechanical engineering or equivalent.
• Proven experience in business-critical engineering systems.
• Strong people management skills.
• Team player with problem-solving ability and innovative solutions.
• Well organized with good task management and communication skills.

Responsibilities

• Ensure opportunities for strategic development of the contract are exploited.
• Implement and review health and safety processes for clients and CBRE.
• Staff contracts with fully competent teams and supervise day‑to‑day operations.
• Develop financial plans for revenue, profit delivery, reduce WIP, debt and costs.
• Maintain client relationships and customer focus across all operations.
• Promote CBRE values within the team and client interface.
• Oversee day-to-day supervision and maintenance of electrical and mechanical plant (PPM and reactive).
• Directly manage the engineering team (day and shift engineers).
• Instruct and supervise contractors and subcontractors ensuring compliance.
• Collect weekly load readings; perform UPS/HV/LV load assessments; report anomalies.
• Keep shift log updated; log subcontractor visits and incidents.
• Prepare monthly/quarterly engineering reports highlighting events and concerns.
• Escalate issues affecting smooth operation to senior management.
• Monitor critical areas for cleanliness; supervise plant rooms/equipment.
• Assist project team with technical/operational problems.
• Review operating procedures; recommend improvements including contingency procedures.
• Liaise with senior management on contract problems and updates.
• Maintain O&M manuals, test equipment and as‑built drawings.
• Ensure plant operation per manufacturer instructions in original design.
• Prepare CEWA risk assessments used across facilities; inspect work before permits closure.
• Ensure staff understand operation and control of critical/non-critical systems; check spare parts on delivery.

Job description

Job Purpose
The Technical Service Manager will be expected to familiarise with all aspects of administration and engineering related to the client occupied buildings. Responsibilities will be to carry out efficient running of the critical and non-critical services and associated functions.

Job Purpose
The Technical Service Manager will be expected to familiarise with all aspects of administration and engineering related to the client occupied buildings. Responsibilities will be to carry out efficient running of the critical and non-critical services and associated functions.
Key Accountabilities;

• Ensure that opportunities for the strategic development of the contract are exploited.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety process is effectively implemented and regularly reviewed.
• Ensure contracts are staffed by fully competent teams.
• Ensure development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth are met and exceeded.
• Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts.
• Promoting and maintaining core CBRE values.
• Responsible for day to day supervision, operations and maintenance of all electrical and mechanical plant services primarily PPM and reactive works.
• Daily management of engineering team –day and shift engineers.
• To direct, instruct and supervise all contractors as well as subcontractors, insuring staff compliance with working practice.
• Ensure the collection of the weekly building loads readings and carry out load assessments on UPS, HV/LV systems, reporting any major inconsistencies or abnormalities.
• To insure the shift log system is updated and complete and the subcontractor visits are logged and any major incidents /problems are attended to.
• To complete monthly and quarterly engineering report insuring that significant events or activities as well as areas of concerns are noted in the report.
• Insure that all matters that have impacted the smooth running of the building and the facilities are immediately reported to senior management throughout the complete escalation procedure.
• Monitor critical areas for cleanliness insuring plant rooms and equipment are regularly checked, cleaned and maintained.
• Assist the project team with all technical and operational problems which may arise.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices with emergency/contingency procedures with critical systems.
• Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all engineering issues.
• The upkeep of O&M manuals, test equipment as build drawings.
• Building plants must be operated to in accordance with the manufacture instructions. Within the original design specification.
• To assist, produce and construct the current CEWA’s and risk assessment which are used throughout all facilities and sites, ensure that all work is inspected prior to closure of the work permits.
• Ensure that all staff is conversant with the operation and control of critical and non-critical systems installed with the client’s portfolio. Spare parts to be checked on delivery for conformity and compliance with the QA policy.
• To manage holiday, sickness, maintaining the correct and required shift level within the building.
• Identify needs/assist in arranging training for engineers.
• Issue workloads (both PPM’s and reactive) on a daily basis as governed by day to day operation.
• Management of engineering services with the HV/LV, UPS and Building Management Systems.
• Operate all systems within the building in a competent, effective and efficient manner (Including HV operations), adhering to CWES guideline and bulletins.
  

Dimensions

• Accountability to the CBRE functional heads, as appropriate.
• Accountable day-to-day to the relevant client contacts.
• Line management responsibility for a contract team and indirectly for relevant sub-contractors.
• Financial responsibility for the delivery of Plan commitments for the contract.

Person Specification
Essential

• Recognised apprenticeship, Level 3 in Electrical/Mechanical engineering or equal.
• Proven experience in business-critical engineering systems.
• Strong people management skills.
• A strong and committed team player capable of prioritising and solving problems, utilising innovative solutions.
• Must be well organised with good task management skills.
• Good written & verbal communication skills.