Technical Account Manager

JLL; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JLL Workplace Management is seeking a Contract Delivery Manager to oversee engineering teams across the London and regional portfolio. You will coordinate day-to-day activities, ensure safe, professional practice, and maintain 100% uptime for building services.

The role requires strong leadership, CAFM familiarity, and effective stakeholder engagement. You will drive audits, manage maintenance programs, and collaborate with service partners to optimise delivery and contract value while keeping

Qualifications

• Experience managing multidisciplinary teams in a large organisation.
• Ability to lead, motivate and direct a team of technicians/operatives.
• Strong communication skills at all levels and with stakeholders.
• Experience operating CAFM systems and ensuring compliance.
• Technical understanding of HVAC systems.
• IOSH accredited qualification and strong safety mindset.

Responsibilities

• Develop and maintain client relationships across levels.
• Plan, co-ordinate and execute quarterly business reviews for the region.
• Act as escalation point for engineering matters in the region.
• Oversee audits and quality management with the client and internal teams.
• Manage Planned and Reactive maintenance and subcontractors.
• Analyse PPM/asset data to improve efficiency and value.
• Ensure compliance and maintain site risk controls and logbooks.
• Coordinate statutory inspections with the client and teams.
• Monitor SLAs/KPIs and financial reporting for the contract.
• Lead project delivery teams to complete certificates for invoicing.

Skills

Management experience

Building Services

Communication skills

CAFM systems

HVAC understanding

Leadership

Time management

Process improvement

Education

IOSH Accredited

Tools

CAFM software

Job description

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Role Location: Multiple Locations

Role Purpose:

Provision of all-round engineering support, maintaining the systems within the London and regional portfolio and mobilising new contracts as they arise. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.

It is the Contract Delivery Manager’s responsibility to manage the engineering teams, to act as a co-ordination point for the day-to-day activities on the portfolio between the team, specialist service partners and Project works, ensuring that the conduct of all personnel under their control is safe, professional and conscientious.

Responsible for ensuring that all activities (PPM, reactive tasks and breakdowns) within their portfolio are known and that they are being carried out with due regard to Health and Safety, maintaining the 100% uptime criteria. Also responsible for ensuring the manning levels are maintained.

Maintain excellent standards of response to plant failures, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently.

Main Duties & Responsibilities:

• Develop and keep excellent client relationships at all levels.
• Plan, co-ordinate and execute quarterly business reviews (QBR) for their region.
• Act as Point of escalation for all engineering matters in their region, working closely with the Senior FM’s.
• Build and oversee audit and quality management procedures for all areas of the contract delivery, working closely with the Property and Engineering team to close out any audit actions that arise. Act as POC/support for site engineering audits
• Oversee the Planned and Reactive maintenance for all assets identified within the clients CAFM system in accordance with an agreed maintenance regime with the client. Ensure all sub-contractors are pre-qualified to complete the required works.
• Work closely with the Engineering Managers to undertake analysis of PPM and asset information, to identify opportunities that will create efficiencies/cost saving in delivery and/or increase baseline growth to contract value, through extra services/offerings.
• Support the Engineering Managers ensuring all compliance is up to date. Act as POC for all site compliance logs books, ensuring that log book is updated and ensure that all logbooks are immediately available for inspection. Be point of contact for ensuring that all premises Risk matters are closed off withing the required times
• Ensure Engineering Managers co-ordinate the required statutory inspections, directly and indirectly with the client.
• Ensure internal audits are completed in line with Integral policies.
• Provide sub-contractor control provision for the site wide FM operation.
• Analysis of any service failures and ensuring resilient remedial works are put in place.
• Ensure that a consistent level of service delivery is provided in accordance with the contract SLAs + KPI’s. Monitor close off of all monthly PPM WOs highlighting any risk in a timely matter.
• Contractual performance to supply quarterly financial report.
• Oversee project team delivery, to ensure completion certificates are provided enabling invoices to be raised in a timely manner.
• Monitor and manage Work in Progress to ensure that all works are within expected budget.
• Report to the Account Director on a regular basis the financial position and detail of the contract provision for the site.
• Ensure any parts required are clearly and accurately stated and any difficulties encountered on engineering activities are reacted to accordingly and customers kept up to date.
• Supporting site sustainability requests and tasks
• Highlighting any shortfall or extra labour requirements to complete the contract according to SLA
• Act as a central co Ordinator/collator for all near misses., incidents and accident for their area.
• All training is completed as per contract requirements

The candidate:

The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.

Essential Qualifications & Experience:

• Strong experience in a management role in the Building Services industry
• Strong communication skills and the ability to deal with all levels of staff, or difficult situation
• Ability to operate and investigate CAFM systems

Technical understanding of HVAC systems

• IOSH Accredited
• Excellent professional presence with strong written and oral communication skills.
• Ability to lead, motivate and direct a team of technicians/operatives
• Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects
• Pro-active in achieving the highest standard of operation
• Process-driven, with an orientation towards continuous process improvement
• Experience working in a “hard FM” biased services delivery organisation.
• Expert skills in MS Office applications and MS SharePoint.