Technical Customer Care Specialist

Habasit; Elland; On-site; GBP 30,000 - 38,000; Full time

Job summary

Habasit is seeking a technically minded Technical Customer Care Specialist to join our Customer Care Team in the UK. The role combines customer service, technical product support, quotation preparation and order processing, acting as a key link between customers and internal departments.

You will help customers identify the right products and solutions for their applications, prepare accurate quotations, process complex orders and ensure an outstanding customer experience throughout the customer

Qualifications

• Experience in customer service, sales support, or technical support.
• Experience in manufacturing, engineering or industrial environments.
• Engineering, manufacturing, business or technical qualifications.
• Experience producing quotations and processing orders using SAP or ERP/CRM.

Responsibilities

• Respond to customer enquiries via telephone, email and digital channels in a professional and timely manner.
• Build strong relationships with both new and existing customers, delivering a high standard of customer service.
• Understand customer requirements and identify suitable product solutions.
• Produce accurate quotations for a diverse and technically complex product range using SAP and other business systems.
• Process customer orders efficiently and accurately, ensuring all specifications, pricing and delivery requirements are correctly captured.
• Manage customer enquiries from quotation through to delivery.
• Liaise closely with Sales, Production, Engineering, Logistics and other internal departments to ensure customer expectations are met.
• Resolve technical and commercial queries in a proactive and customer-focused manner.
• Maintain a strong understanding of our products, services and industry applications through ongoing training and development.
• Identify opportunities to promote additional products and services that add value to customers.
• Handle customer complaints professionally and ensure timely resolution in line with company procedures.
• Work collaboratively within the Customer Care Team to achieve departmental objectives and performance targets.

Skills

Customer service

Technical problem solving

Quotation preparation

Order processing

SAP experience

ERP systems

Team collaboration

Education

Engineering or technical qualification

Tools

SAP

ERP systems

CRM systems

Job description

Are you a technically minded individual who enjoys problem solving, working with customers and delivering accurate solutions?

We are looking for a Technical Customer Care Specialist to join our Customer Care Team. This is a varied role that combines customer service, technical product support, quotation preparation and order processing.

Acting as a key link between our customers and internal departments, you will help customers identify the right products and solutions for their applications, prepare accurate quotations, process complex orders and ensure an outstanding customer experience throughout the customer journey.

This role would suit someone with experience in customer service, sales support, technical support or internal sales, particularly within a manufacturing, engineering or industrial environment. It would also be an excellent opportunity for someone with an engineering or technical qualification looking to develop a career in a commercial customer-facing role.

Key Responsibilities

• Respond to customer enquiries via telephone, email and digital channels in a professional and timely manner.
• Build strong relationships with both new and existing customers, delivering a high standard of customer service.
• Understand customer requirements and identify suitable product solutions.
• Produce accurate quotations for a diverse and technically complex product range using SAP and other business systems.
• Process customer orders efficiently and accurately, ensuring all specifications, pricing and delivery requirements are correctly captured.
• Manage customer enquiries from quotation through to delivery.
• Liaise closely with Sales, Production, Engineering, Logistics and other internal departments to ensure customer expectations are met.
• Resolve technical and commercial queries in a proactive and customer-focused manner.
• Maintain a strong understanding of our products, services and industry applications through ongoing training and development.
• Identify opportunities to promote additional products and services that add value to customers.
• Handle customer complaints professionally and ensure timely resolution in line with company procedures.
• Work collaboratively within the Customer Care Team to achieve departmental objectives and performance targets.

What We’re Looking For

• Excellent communication and interpersonal skills.
• A strong customer-focused approach with a genuine desire to help customers find the right solution.
• Strong attention to detail and a commitment to accuracy.
• Good organisational skills with the ability to manage multiple priorities.
• Confidence working with systems and processing detailed information.
• Ability to work effectively both independently and as part of a team.
• Experience in customer service, sales support, technical support, internal sales or order processing.
• Experience within a manufacturing, engineering, industrial or technical environment.
• Engineering, manufacturing, business or technical qualifications (HNC, HND, Apprenticeship, Degree or equivalent).
• Experience using SAP, ERP or CRM systems.
• Experience producing quotations and processing complex customer orders.

What You’ll Gain

• The opportunity to develop technical product knowledge within a market-leading organisation.
• Exposure to a wide range of engineering and industrial applications.
• Ongoing training and development opportunities.
• A collaborative and supportive team environment.
• The chance to build a rewarding career combining technical understanding, commercial awareness and customer service excellence.

Who This Role Would Suit

This role could be particularly suited to:

• Engineering or technical graduates seeking a customer-facing career.
• Individuals with an HNC, HND, Apprenticeship or technical qualification.
• Candidates from manufacturing or industrial environments looking to move into a commercial role.
• Customer service professionals with strong technical aptitude.
• Internal sales, sales support or technical support professionals looking for their next challenge.

If you enjoy problem solving, working with customers and being part of a team that delivers exceptional service and technical solutions, we’d love to hear from you. job' - join us to build a career!