Technical Services Operations Manager

Celestra Limited; United Kingdom; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading company in IT services seeks a Technical Services Manager to lead and motivate teams in warehousing and logistics. This role involves ensuring high-quality service delivery, developing strategic objectives, and optimizing departmental processes. The ideal candidate will have a solid background in management and logistics operations, with excellent communication and analytical skills.

Benefits

Bonus scheme and pension contributions

Cycle to Work Scheme

Private Medical Insurance with 24/7 digital GP access

Discounts on high street, dining, and travel

30 days holiday plus UK bank holidays

Modern offices with recreational facilities

Ongoing professional development and internal career progression

Employee Assistance Programme (EAP)

Qualifications

• Proven experience managing large, multidisciplinary teams effectively.
• Background in warehouse, logistics, or technical environments with operational expertise.
• Strong analytical and problem-solving skills with a data-driven approach.

Responsibilities

• Manage daily operations of Warehousing, Logistics, and the Configuration Centre.
• Work with the Senior Management Team to develop and implement business strategies.
• Support and develop managers and supervisors, fostering best practices.

Skills

Communication

Problem-Solving

Analytical Skills

Influencing Skills

Organizational Skills

Tools

Microsoft Office

Job description

• Up to £65,000 (DOE) Company Bonus + Private Medical
• Posted 29 May
• Closing 31 July

Celestra is a successful and dynamic company delivering IT services nationally to leading brands in the hospitality and retail industries. We focus on building strong, long-term partnerships by integrating seamlessly with our clients' teams to help achieve their digital goals. With teams across the UK, we pride ourselves on delivering exceptional customer service and rapid project delivery.

About the Role

The Technical Services Manager will lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you will ensure high-quality service delivery, adherence to systems and processes, and support our strategic objectives as part of the senior management team.

Key Responsibilities:

• Operational Leadership: Manage daily operations of Warehousing, Logistics, and the Configuration Centre, ensuring performance, compliance, and standards are met.
• Strategic Collaboration: Work with the Senior Management Team to develop and implement business strategies, policies, and plans.
• Team Development: Support and develop managers and supervisors, fostering a culture of best practices, continuous learning, and wellbeing.
• Departmental Strategy: Oversee staffing, forecasting, resource allocation, and budgeting in collaboration with department leads.
• Process & Performance Management: Optimize departmental processes, establish KPIs, monitor systems, and report on performance metrics.
• Stakeholder Engagement: Represent Celestra professionally in external meetings, act as escalation point, and maintain strong relationships with clients and suppliers.
• Quality & Continuous Improvement: Lead service reviews and contribute to quality assurance initiatives across departments.
• Compliance & Documentation: Ensure adherence to legal and company standards, maintaining up-to-date process documentation.

Qualifications and Experience:

• Proven experience managing large, multidisciplinary teams effectively.
• Background in warehouse, logistics, or technical environments with operational expertise.
• Knowledge of EPoS IT solutions and warehousing systems.
• Strong communication and influencing skills, capable of engaging at all levels.
• Solid business acumen with experience in financial oversight and cost management.
• Experience in process improvement, efficiency, and productivity enhancement.
• Highly organized with resilience under pressure and ability to meet deadlines.
• Proficiency in Microsoft Office, with the ability to present data clearly.
• Strong analytical and problem-solving skills with a data-driven approach.

What We Offer:

• Bonus scheme and pension contributions
• Cycle to Work Scheme and seasonal health perks such as free flu jabs and eye tests
• Private Medical Insurance with 24/7 digital GP access
• Tech Payment Scheme in partnership with Curry’s
• Discounts on high street, dining, and travel
• Weekly fresh fruit delivery, plus breakfast and lunch on-site
• 30 days holiday plus UK bank holidays
• Modern offices with recreational facilities and outdoor space
• On-site treats like coffee vans and ice cream when sunny
• Recognition programs and team social events
• Employee Assistance Programme (EAP) for confidential support
• Ongoing professional development and internal career progression
• Holiday trading options