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Service Operations Manager - Fire and Security

S & S Electric

Greater London

On-site

GBP 60,000 - 70,000

Full time

24 days ago

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Job summary

A leading company in the fire and security sector seeks a Service Operations Manager to oversee delivery and improve operational processes across South England. The role involves managing a sizable team, enhancing customer satisfaction, and ensuring compliance with industry standards, alongside attractive salary benefits and growth opportunities.

Benefits

33 days Holidays

Progression opportunities

Car allowance

Qualifications

Experience in managing a fire and security engineering team.
Proven track record of improving service delivery and customer satisfaction.
Strong background in fire and security systems.

Responsibilities

Oversee and manage the fire and security service engineer division.
Provide leadership to a team of technicians and support staff.
Ensure compliance with industry standards and optimize operational processes.

Skills

Leadership

Communication

Client Management

Service Delivery

Service Operations Manager - Fire and Security

1 month ago Be among the first 25 applicants

Operations Manager - Fire and Security - Service Management, Account Management and Improvement (Surrey, South London, Kent, Sussex preferred) - £70000 + Bonus/ Commission + Benefits

Required - FIRE ALARM AND ELECTRONIC SECURITY , Technical Account Manager/ Engineering Manager, Business Manager/ Branch Manager/ Service Manager, Operations Manager, Service Management = Operation Manager, KPI, SLA, leading team of Maintenance engineers

Location - Attend Surrey/ Sussex office 2-3 days a week, 2-3 days in South England visiting customers/ engineers

Benefits - c. £65000 (£60-70k) pa + Bonus + 33 days Holidays + progression opportunities + CarA or Car

Role - Manage 30+ staff (office Coordinators and Service engineers across South England

Person - Proactive, Tenacious, Professional, Can support Growth, Client Facing, Improver, Communicator, Service Delivery, Service manager, Operations Manager

FIRE AND SECURITY - OPERATION MANAGER/ SERVICE DELIVERY MANAGER/ CONTRACTS MANAGER/ REGIONAL SERVICE MANAGER OVERVIEW:

We are seeking a highly skilled Fire and Security SERVICE DELIVERY MANAGER or OPERATIONS MANAGER to oversee and manage the fire and security service engineer division. You as our Operations Manager or REGIONAL SERVICE MANAGER will be responsible for the efficient and effective delivery of fire and security services, ensuring compliance with industry standards, and optimizing operational processes. If you are an ideal candidate you will have a strong background in fire and security systems and possess excellent leadership and managerial skills of Maintenance Engineers and Service Delivery. You will be out and about in the field meeting customers, in office ensuring staff are planned and meeting engineers to manage communication, and improve the SLA, KPI and service improvement so all team and customers happy. A great role to account Manage, lead engineering team and improve.

JOB ROLE AREAS FOR OPERATION MANAGER/ SERVICE MANAGER (Fire and Security) -

Leadership And Team Management

Provide strong leadership and guidance to the fire and security team, fostering a positive work culture and motivating team members to achieve their goals.

Manage and supervise a team of technicians, installers, and support staff, ensuring optimal resource allocation and utilization.

Conduct regular performance evaluations, provide feedback, and identify training and development needs to enhance individual and team performance.

Planning, Service Delivery And Customer SLA/ KPI Achievement

Improve the ability or team to deliver fire and security servicing for customers

Monitor and evaluate operational performance, identify areas for improvement, and implement corrective measures to enhance productivity and customer satisfaction.

Collaborate with other departments to streamline operations, optimize resource allocation, and drive continuous improvement initiatives.

Customer Relationship Management

Collaborate with the sales and business development teams to identify opportunities for growth and expansion within the fire and security division.

Foster strong relationships with existing and potential clients, addressing their concerns and providing excellent customer service.

Act as a point of escalation for client issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.

Skills

Proven experience in a similar role managing team of engineers, office staff and customers satisfaction for a fire Alarm and electronic security (Fire & security) service engineer provider in South East England (BAFE/ FIA/ NSI/ SSAIB etc) .

Strong leadership and managerial skills, with the ability to motivate and develop a team.

Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, engineers, office team and stakeholder

APPLY IF YOU HAVE MANAGED OPERATIONS or SERVICE ENGINEERING TEAM FOR A FIRE AND SECURITY COMPANY

Steve Eley - Fire and Security Careers (Eley Solutions Ltd) - Google us, Call us or send CV to apply

Fire & Security since 2001, and Fire and security Career Operates as Permanent Recruitment agency.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Administrative and Support Services

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