Technical Services Manager

First Military Recruitment; Oxford; On-site; GBP 40,000 - 45,000; Full time

Job summary

A prominent recruitment agency is seeking a Technical Services Manager in Oxford. The role involves managing regional contractor relationships, conducting site surveys, and ensuring installation practices. Ideal candidates will have hands-on experience in industrial roofing and technical product knowledge.

Benefits

Company Vehicle

Qualifications

• Experience in industrial/commercial metal pitched roof environment is essential.
• Comfortable with driving/long journeys and overnight stays as required.

Responsibilities

• Manage and develop contractor relationships, providing technical support.
• Conduct site surveys and compile project information for the sales team.
• Support a network of Approved Contractors and ensure best practices.

Skills

Product experience including gutter linings

Hands-on product installation

IT literate

Strong interpersonal skills

Job description

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First Military Recruitment are currently seeking a Technical Services Manager on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• A regional ambassador for the business, supporting all field based Approved Contractor and Specifier led projects.
• Undertaking site surveys, gutter lining design, condition reporting and gutter calculations to support specification generation and quotations by the sales team.
• Managing and developing contractor relationships, providing regular phone, site and technical support.
• Working alongside a dedicated Business development Manager to maximise business opportunity within the Southern region.
• Carry out detailed site surveys on behalf of clients.
• Support network of Approved Contractors on site to ensure installation is per installation guide and training centre methodologies.
• Encourage technical best practice ethos within the Approved Contractor network.
• Work as part of a regional management team to deliver the business targets using set KPI’s.
• Complete appropriate health and safety risk assessments prior to accessing any roof environment.
• Follow up automated project status CRM alerts.
• Compile project information (surveys, inspections, complaints) to forward to the sales team.
• Support and contribute to customer service and product development initiatives.
• Inspect, audit and sign off live projects in line with range of project guarantees.
• Respond to customer complaints by conducting a first site inspection.
• Management of your weekly, monthly diary in respect of regional site visits, liaising with the team planner daily.
• Representing the business to the highest level during site surveys, meetings or trade shows.
• Undertake any training courses, which the company deems suitable and/or necessary.
• Providing holiday and sickness cover when required.
• Other ad hoc duties as and when required.

Skills and Qualifications:

• Experience in the industrial/commercial metal pitched roof environment with hands on product installation is essential.
• Product experience including gutter linings, cut edge corrosion systems, roof coatings, roof lights and fixings is essential.
• Basic flat roofing knowledge is ideal.
• IT literate, iPad, Microsoft office applications.
• Clean UK driving licence.
• Comfortable with driving/long journeys.
• Comfortable with spending the occasional night away from home as required.
• A good communicator with strong interpersonal skills.

BJ21: Technical Services Manager
Location: Oxford + Surrounding areas
Salary: £40,000 – £45,000 (Dependant on Experience) + Company Vehicle
Working Hours: Monday – Friday