Technical Services Manager

CBW Staffing Solutions Ltd; Nottingham; Remote; GBP 48,000 - 58,000; Full time

Job summary

CBW Staffing Solutions Ltd in Merseyside is seeking a Technical Services Manager to oversee hard services delivery on a multi-site FM contract. You will lead a multi-discipline team, manage planned and reactive works, and ensure compliance with client requirements.

The role involves budgeting, supplier management, and reporting against KPIs, with opportunities for professional development within a forward-thinking facilities management business.

Qualifications

• Experience in hard services in a supervisory or higher role for at least three years.
• Experience managing sub contractors and maintaining standards.
• Experience of asset management and lifecycle.
• Excellent communication and customer service skills.
• Good working knowledge of standard IT packages and reporting.

Responsibilities

• Management of multi discipline workforce.
• Understand the day-to-day management of a PPM system and its process and output.
• Control and manage both planned and reactive works across the site.
• Manage and control both in house and subcontractor maintenance operations across the site for which you are responsible.
• Management of identified Extra works / project work and the procurement process for these works.
• Management of budgets for your respective buildings.
• Report monthly service management statistics and ensure contract KPIs align with contract terms and conditions.
• Deputising for Account Manager in their absence if required.
• Ensure all technical elements of the contract meet the client\'s requirements.
• Responsible for the overall compliance for the buildings for which you are responsible.
• Management of specialist service providers for your respective sites or buildings

Skills

Hard services leadership

Contract management

Budget management

Data analysis & reporting

Communication skills

IT literacy

Tools

CAFM systems

Job description

Technical Services Manager - FM Service Provider - Static - Merseyside - Up to £53,000

Exciting opportunity to join a large Facilities Management business on a multi site contract.CBW are currently recruiting for a Technical Services Manager to oversee the delivery of hard services across this complex and dynamic contract. In return, the company offers a competitive salary of up to £53,000, ongoing training and clear opportunities for career progression within a forward-thinking organisation.

Hours of work

Monday to Friday - 37.5 hours - 08:30am to 16:30pm

Key duties & Responsibilities

• Management of multi discipline workforce.
• Understand the day-to-day management of a PPM system and its process and output.
• Control and manage both planned and reactive works across the site.
• Manage and control both in house and subcontractor maintenance operations across the site for which you are responsible.
• Management of identified Extra works / project work and the procurement process for these works.
• Management of budgets for your respective buildings.
• Report monthly service management statistics and ensure contract KPIs align with contract terms and conditions.
• Deputising for Account Manager in their absence if required.
• Ensure all technical elements of the contract meet the client's requirements.
• Responsible for the overall compliance for the buildings for which you are responsible.
• Management of specialist service providers for your respective sites or buildings

Applicants for this role must be able to demonstrate the following:

• Experience working within Hard services in a supervisory or higher role for a minimum of three years
• Working knowledge of other services such as support services, Admin, Finance
• Experience of Managing Sub Contractors and maintaining standards.
• Responding to bespoke client/ operational requests for information.
• Ad hoc reporting requirements for management and client to be undertaken.
• Good working knowledge of standard IT packages.
• Excellent communication and customer service skills as well as the ability to build positives.
• Experience of analysis of data and reporting writing.
• Well versed and understand statutory compliance and reporting.
• Experience of Asset Management and CAFM systems.
• Experience of Life Cycle management and requirements.
• Experience of working and adhering to budgets, offering cost effective solutions.
• Previous experience of managing contractors.
• Experience of service delivery
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.