Technical Services Manager

WPS; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

HBS

Job summary

WPS in London seeks an experienced Technical Services Manager to join its Facilities Management team, supporting a prestigious portfolio managed by JLL across some of London’s most exclusive residential developments.

You will oversee building services with a focus on health, safety, compliance, and exceptional resident service in high-profile environments. A DBS check and pre-employment checks may apply as part of the recruitment process.

Qualifications

• Significant experience within Facilities Management or Building Services environments.
• M&E knowledge and understanding of building services.
• Experience managing high-end residential, commercial, or prestigious client portfolios.
• Strong customer service and stakeholder management skills.
• Experience managing contractors and ensuring compliance standards.

Responsibilities

• Manage the delivery of hard services across a portfolio of luxury residential properties.
• Oversee planned preventative maintenance (PPM) and reactive maintenance activities.
• Ensure all statutory compliance obligations are met and maintained.
• Act as the technical lead for building services, providing expert guidance and support.
• Manage specialist contractors and service partners, ensuring performance against agreed service levels.
• Develop strong relationships with JLL, residents, and key stakeholders.
• Monitor plant and equipment performance, implementing improvements where required.
• Support budget management and cost control initiatives.
• Investigate and resolve technical issues, ensuring minimal disruption to residents.
• Produce reports, compliance records, and performance updates for client review.

Skills

Facilities Management

Building Services

M&E knowledge

Stakeholder management

Customer service

Contractor management

Health & safety

Electrical/Mechanical qualifications

Education

Electrical, Mechanical or Building Services qualifications

Job description

WPS | London
Location: London (Kensington, Fulham & Chelsea)

The Opportunity

We are seeking an experienced Technical Services Manager to join our Facilities Management team, supporting a prestigious portfolio managed by JLL across some of London's most exclusive residential developments.

This is a fantastic opportunity to work within a high-profile environment, overseeing luxury apartment buildings with asset values ranging from £1.5 million to £7 million. As a result, we're looking for a technically strong FM professional who combines exceptional engineering knowledge with first-class stakeholder management and customer service skills.

You will play a key role in ensuring the safe, compliant, and efficient operation of building services across the portfolio while maintaining the exceptionally high standards expected within these premium residential environments.

Key Responsibilities

• Manage the delivery of hard services across a portfolio of luxury residential properties.
• Oversee planned preventative maintenance (PPM) and reactive maintenance activities.
• Ensure all statutory compliance obligations are met and maintained.
• Act as the technical lead for building services, providing expert guidance and support.
• Manage specialist contractors and service partners, ensuring performance against agreed service levels.
• Develop strong relationships with JLL, residents, and key stakeholders.
• Monitor plant and equipment performance, implementing improvements where required.
• Support budget management and cost control initiatives.
• Investigate and resolve technical issues, ensuring minimal disruption to residents.
• Produce reports, compliance records, and performance updates for client review.

We're Looking For An Individual With:

• Significant experience within Facilities Management or Building Services environments.
• Strong technical knowledge across M&E services.
• Experience managing high-end residential, commercial, or prestigious client portfolios.
• A proven track record of delivering exceptional customer service within demanding environments.
• Excellent stakeholder management and communication skills.
• Experience managing contractors and ensuring compliance standards are met.
• Strong understanding of health, safety, and statutory regulations.
• Relevant technical qualifications in Electrical, Mechanical, or Building Services disciplines would be highly advantageous.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.