Technical Services Manager

Wates Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

WPS | London is seeking an experienced Technical Services Manager to join our Facilities Management team, supporting JLL across London's premier residential developments. You will oversee building services, ensure compliance, and lead high-profile stakeholders to maintain exceptional standards.

The role requires strong M&E knowledge, a track record in managing luxury portfolios, and a commitment to safety and customer service. DBS checks may apply due to sensitive residential environments.

Qualifications

• Significant experience within Facilities Management or Building Services environments.
• Strong technical knowledge across M&E services.
• Experience managing high-end residential, commercial, or prestigious client portfolios.
• Proven track record of delivering exceptional customer service within demanding environments.
• Excellent stakeholder management and communication skills.
• Experience managing contractors and ensuring compliance standards are met.
• Strong understanding of health, safety, and statutory regulations.
• Relevant technical qualifications in Electrical, Mechanical, or Building Services disciplines would be highly advantageous.

Responsibilities

• Manage hard services delivery across a portfolio of luxury residential properties.
• Oversee planned preventative maintenance (PPM) and reactive maintenance activities.
• Ensure all statutory compliance obligations are met and maintained.
• Act as the technical lead for building services, providing expert guidance and support.
• Manage specialist contractors and service partners, ensuring performance against service levels.
• Develop strong relationships with JLL, residents, and key stakeholders.
• Monitor plant and equipment performance, implementing improvements where required.
• Support budget management and cost control initiatives.
• Investigate and resolve technical issues, ensuring minimal disruption to residents.
• Produce reports, compliance records, and performance updates for client review.

Skills

Facilities Management

Building Services

Stakeholder management

Customer service

Health & Safety

Education

Electrical/Mechanical/Building Services qualifications

Job description

WPS | London
Location: London (Kensington, Fulham & Chelsea)
The Opportunity
We are seeking an experienced Technical Services Manager to join our Facilities Management team, supporting a prestigious portfolio managed by JLL across some of London's most exclusive residential developments.
This is a fantastic opportunity to work within a high-profile environment, overseeing luxury apartment buildings with asset values ranging from £1.5 million to £7 million. As a result, we're looking for a technically strong FM professional who combines exceptional engineering knowledge with first-class stakeholder management and customer service skills.
You will play a key role in ensuring the safe, compliant, and efficient operation of building services across the portfolio while maintaining the exceptionally high standards expected within these premium residential environments.
Key Responsibilities

• Manage the delivery of hard services across a portfolio of luxury residential properties.
• Oversee planned preventative maintenance (PPM) and reactive maintenance activities.
• Ensure all statutory compliance obligations are met and maintained.
• Act as the technical lead for building services, providing expert guidance and support.
• Manage specialist contractors and service partners, ensuring performance against agreed service levels.
• Develop strong relationships with JLL, residents, and key stakeholders.
• Monitor plant and equipment performance, implementing improvements where required.
• Support budget management and cost control initiatives.
• Investigate and resolve technical issues, ensuring minimal disruption to residents.
• Produce reports, compliance records, and performance updates for client review.

About You
We're looking for an individual with:

• Significant experience within Facilities Management or Building Services environments.
• Strong technical knowledge across M&E services.
• Experience managing high-end residential, commercial, or prestigious client portfolios.
• A proven track record of delivering exceptional customer service within demanding environments.
• Excellent stakeholder management and communication skills.
• Experience managing contractors and ensuring compliance standards are met.
• Strong understanding of health, safety, and statutory regulations.
• Relevant technical qualifications in Electrical, Mechanical, or Building Services disciplines would be highly advantageous.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting