Technical Services Manager

Brightwell; East Midlands; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial services company is seeking a Technical Services Manager to join their team in Chesterfield. The successful candidate will oversee complex member casework and manage scheme events, supporting core Member Services with technical expertise. Additionally, you will handle complaints and work closely with the Legal team to ensure compliance with regulatory requirements. This is an exciting opportunity to be part of a growth journey in a cutting-edge technology environment.

Qualifications

• Experience in the defined benefits sector.
• Strong understanding of legal and regulatory issues.

Responsibilities

• Support Trustee committees ensuring documentation is fit for purpose.
• Be the main contact with the Legal team regarding casework.
• Manage scheme events and provide technical oversight.
• Lead complaints handling and report trends to stakeholders.

Skills

Technical oversight

Complaints handling

Legal and regulatory knowledge

Casework management

Job description

Job Description

Join Our Team as a Technical Services Manager

Location : Chesterfield, Derbyshire

Are you an experienced technical specialist in the defined benefits sector looking to work with cutting edge technology? This is a truly exciting time to join the Brightwell technical services team, at the beginning of a huge growth journey. Within this role you will take the lead in supporting a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams.

What youll do :

• Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
• Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
• Manage the delivery of scheme events and provide technical oversight on regulatory projects
• Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
• Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex ...