Technical Services Manager

Mitie Group plc.; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

Mitie Group plc. is seeking a Technical Services Manager to lead the delivery of Hard FM and Estates services at Cumberland Infirmary, Carlisle. You will ensure safe, compliant operation of critical building services across the site and manage a small team.

The role requires proven senior Estates/Hard FM leadership, budget oversight, and strong stakeholder engagement with NHS partners. You will implement proactive maintenance strategies and drive service improvements to enhance patient

Qualifications

• Proven experience in a senior Estates, Technical Services or Hard FM management role.
• Strong knowledge of building services, estates maintenance and Hard FM operations within a complex environment.
• Demonstrable experience managing operational teams, budgets and service delivery performance.

Responsibilities

• Lead and manage the Estates and Hard FM function, providing direction to a team.
• Ensure delivery of planned and reactive maintenance in line with contractual requirements.
• Develop and implement a proactive maintenance strategy to maximise asset performance and compliance.
• Monitor operational performance and ensure safety and standards are met.
• Build relationships with stakeholders and drive continuous service improvement.

Skills

Leadership

People management

Hard FM

Estates management

Budget management

Education

Relevant senior Estates/Hard FM management experience

Job description

Location: Cumberland Infirmary, Carlisle
Hours: Full Time
Shift Pattern: Monday – Friday, with flexibility to support operational requirements

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Services Manager to lead the delivery of Hard FM and Estates services at Cumberland Infirmary, ensuring the safe, effective and compliant operation of critical building services across the site.

Role Responsibilities

• Lead and manage the Estates and Hard FM function, providing direction and support to up to four direct reports at Supervisor and Manager level.
• Ensure the successful delivery of planned preventative maintenance (PPM) and reactive maintenance activities in line with contractual requirements and service specifications.
• Develop and implement a proactive maintenance strategy to maximise asset performance, reliability and compliance across the estate.
• Monitor operational performance, ensuring all maintenance activities are completed safely, on time and to the required standards.
• Build strong relationships with key stakeholders, supporting continuous service improvement and maintaining high levels of customer satisfaction.

Required Qualifications

Applicants must meet the below defined requirements for the role:

• Proven experience in a senior Estates, Technical Services or Hard FM management role.
• Strong knowledge of building services, estates maintenance and Hard FM operations within a complex environment.
• Demonstrable experience managing operational teams, budgets and service delivery performance.

What We're Looking For

• Excellent leadership and people management skills with the ability to motivate and develop high-performing teams.
• Strong organisational and planning abilities, with experience managing multiple priorities and operational demands.
• A proactive approach to problem solving and continuous improvement.
• Outstanding written and verbal communication skills with the ability to engage effectively with clients, colleagues and stakeholders.
• A sound understanding of compliance, health and safety, and statutory obligations within an Estates or Facilities Management environment.

What's in it for you?

• Opportunity to lead a critical Estates and Hard FM operation within a busy healthcare environment.
• Ongoing professional development and career progression opportunities within one of the UK's leading facilities management organisations.
• The chance to make a tangible impact on service delivery, operational excellence and patient experience.

There's a place for you at Mitie, join us today!