Technical Service Technician - 12 month FTC

TN United Kingdom; Irlam; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a Technical Service Technician to join their dynamic team. This hybrid role allows you to balance home and office work while providing exceptional customer support. You'll troubleshoot and resolve network issues, ensuring minimal disruption to services. With a focus on innovation and community support, this company is committed to building a greener, more reliable digital infrastructure. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Strong technical background with troubleshooting skills.
• Experience diagnosing customer network issues.

Responsibilities

• Responding to customer calls and diagnosing faults.
• Monitoring the network management system to detect issues.

Skills

Troubleshooting Skills

Technical Support Experience

WAN Technologies Knowledge

Network Issue Diagnosis

Internet Services Understanding

Network Administration

Job description

Job Description

This hybrid role offers a great balance of home and office working, with at least three days a week spent in your local office. You'll work a rotating four-week shift pattern, including early shifts (08:00–16:30/17:00), late shifts (11:30–20:00), and one week of three 12-hour shifts (Friday to Sunday) followed by four days off.

As the UK’s largest fibre-only network and its only proven wholesale challenger, we’re busy setting new standards for digital infrastructure. Our network is designed from scratch for the internet: greener, more reliable, and future-ready. The products we provide lead the market on speed, value, and service, helping businesses innovate, supporting communities, and fostering economic growth.

Role Overview

Joining us as a Technical Service Technician on a 12-month FTC, you will provide exceptional customer support by troubleshooting and resolving network issues. Using logical thinking, you’ll diagnose faults efficiently, ensuring minimal disruption. You will also proactively monitor our network management system to prevent incidents and collaborate with the Service Desk and NOC teams.

You will receive a salary of circa £27,000 per annum, plus a 7.5% shift allowance, performance-related bonus, and benefits supporting your wellbeing.

Key Responsibilities

• Responding to customer calls, diagnosing faults, and providing resolutions
• Monitoring the network management system to detect issues
• Escalating complex faults to appropriate teams
• Maintaining service levels within SLAs
• Collaborating with Service Desk and NOC teams

Candidate Requirements

• Strong technical background with troubleshooting skills
• Solid technical support experience
• Knowledge of WAN technologies
• Experience diagnosing customer network issues
• Understanding of Internet Services including DSL, Ethernet, Firewalls, GPON, routing protocols
• Network administration experience

Our Commitment

We are a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We are committed to diversity, inclusion, and belonging, supporting our people through various policies and initiatives. We welcome applicants regardless of background, ethnicity, gender, or disability, and support reasonable adjustments during the application process.