Technical Service Team Leader

MAN Truck & Bus UK; Greater Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Services Team Leader for their Manchester branch. This exciting full-time role involves leading the Technical Service and Service Administration teams to optimize workshop utilization and ensure exceptional customer service. The ideal candidate will thrive in a fast-paced environment and possess strong leadership and people management skills. The company offers a competitive salary, a bonus scheme, and an excellent benefits package, including a company car scheme and generous holidays. Join a diverse and inclusive workplace where your contributions will be valued and recognized.

Benefits

Competitive Salary

Bonus Scheme

Excellent Pension Scheme

Company Car Scheme

25 Days Holidays Plus Bank Holidays

Qualifications

• Strong leadership and people management skills are essential.
• Experience in a customer service environment is preferred.

Responsibilities

• Lead Technical Service and Service Administration teams effectively.
• Ensure high levels of customer service and efficient invoicing.

Skills

Leadership Skills

People Management

Attention to Detail

Technical Knowledge

Customer Service Experience

Job description

Are you looking for a dynamic role? Do you have great leadership and people management skills, with a keen eye for detail?

We are looking for a Technical Services Team Leader to join our busy Manchester branch on a full-time, permanent basis.

In this role, you would lead the Technical Service and Service Administration teams to ensure the maximum utilisation of the workshop, efficient invoicing of workshop sales, and that a high level of customer service is provided at all times. You will also support and work alongside the Service Manager to ensure branch targets are met.

We are looking for someone who is flexible, proactive, and likes working in a fast-paced environment. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

It is important to us to make sure we look after our employees, and therefore we offer a competitive salary plus a bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.
We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.