Technical Service Specialist

Abbott; Witney; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global healthcare company seeks a Technical Service Specialist in Witney to support customer installations, repairs, and training. Applicants should have a relevant bachelor's degree or equivalent experience and a successful track record in customer engagement. The position offers competitive pay and a range of benefits, along with opportunities for career growth.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Proven track record in a similar position.
• Successful engagement with customers and lab staff.
• Excellent product and industry knowledge.

Responsibilities

• Handle installations, repairs, and upgrades.
• Perform planned maintenance activities.
• Conduct site inspections for new installations.

Skills

Excellent communication

Coaching and training

Problem resolution

Customer engagement

Education

Bachelor’s degree in medical/electrical/mechanical technology

Equivalent experience

Tools

Analytical tools and software

Job description

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About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist to support the team.

What You’ll Do

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

• Schedule and perform planned maintenance (PM) activities
• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
• Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform and document hardware and software updates (TSBs)
• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
• Perform basic technical coaching and training to other Technical Service Specialists
  
  

Required

EDUCATION AND EXPERIENCE YOU’LL BRING

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
• Proven track record in a similar position, supported by management and customer references
• Successful engagement with customers, specifically key stakeholders, and lab staff.
• Excellent product and industry knowledge
• Excellent experience and process skills of the business functions service delivery.
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Technical expert for product line responsibility
• Coaching and training skills
• Excellent experience in use of analytical tools and software
  
  

What We Offer

At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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