Technical Services Adviser

St. James’s Place; Cirencester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in financial services is seeking a knowledgeable professional to provide exceptional technical support. The ideal candidate will possess strong expertise in their products and systems, ensuring smooth operations and contributing to continuous improvement. Competitive benefits, including bonus schemes and parental leave, are offered.

Benefits

Competitive parental leave (28 weeks full pay)

Private medical insurance

10% non-contributory pension

Discretionary annual bonus scheme

Competitive annual leave allowance (28 days plus bank holidays)

Qualifications

• Experience in a customer or helpline service environment.
• Strong understanding of SJP Advice Framework.
• Ability to communicate complex information clearly.

Responsibilities

• Provide technical support regarding Tax, Trusts, Protection, and Investments.
• Resolve technical queries via Live Chat, phone, and email.
• Ensure quality assurance targets are met.

Skills

Communication

Technical Support

Education

CII level 4 Diploma

Job description

Are you ready tochart your own career path? At SJP we need talented individuals like yourselfto support our evolving culture. If you’re seeking an employer that ispassionate about excellence, innovation and autonomy, SJP could be the placefor you.

At a glance:

Location: Cirencester Office

Workplace Type:

Employment Type: Permanent

The role:

• Provide technical support to the Partnership regarding Tax, Trusts, Protection and Investments
• Support the Partnership with the Investments Advice Guidance Framework
• To provide a peerless technical query resolution service, via phones, email and Live Chat, adhering to agreed standards, to Partners and PSS to agreed service levels.
• Provide ’added value’ services to the Partnership as required
• Personally contribute to the continuous improvement of the technical query resolution service

What you’ll be doing:

• Accurately resolve technical queries received via Live Chat, phone, email, ASK and any other digital media.
• Support the delivery of core service as required by the operation within agreed service levels.
• Takes personal responsibility for improving own technical knowledge, SJP product/process/system knowledge as well as service skills.
• Ensures that personal coaching and mentoring needs are proactively raised and resolved with line manager.
• Takes personal responsibility in achieving the quality assurance targets set within the requirements of the QA framework in place
• Personally display and evidence adherence to the SJP Culture and Values
• Maintain professional qualification standards through effective CPD evidencing and recording.
• Willing to contribute to small scale projects within the division.

Who we’re looking for:

We are seeking a knowledgeable professional who embodies SJP’s culture and values while delivering exceptional technical support. The ideal candidate will have strong expertise in our products, services, and systems, with the ability to communicate complex information clearly across various digital platforms.

• Must be CII level 4 Diploma qualified
• Experience of working in a customer or helpline service environment
• Strong understanding of the SJP Advice Framework
• Experience of working with the SJP Partnership
• Strong written and verbal communication

What's in it for you?

We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts.
We also havebenefits to support whatever stage of life you are in, including:

• Competitive parental leave (28 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments
We're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at [e-mail]
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box.

What's next?

If you're excitedabout this role and believe you have the skills and experience we're lookingfor, we'd love to hear from you! Please submit an application by clicking‘apply’ below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.