Technical Service Specialist

Abbott Laboratories; Witney; On-site; GBP 30,000 - 45,000; Full time

Job summary

Abbott Laboratories is seeking a Technical Service Specialist to enhance their customer support team. This role involves installations, maintenance, and training for diagnostic tools. You'll engage with customers and contribute to the service quality delivery while having access to competitive benefits and a potential for career growth.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Proven track record in a technical service role.
• Excellent product and industry knowledge.
• Experience with stakeholder engagement.

Responsibilities

• Handle installations and maintenance of diagnostic instruments.
• Provide training to customers post-installation.
• Perform troubleshooting and upgrades of hardware/software.

Skills

Communication

Technical expertise

Customer engagement

Analytical skills

Education

Bachelor’s degree or equivalent experience

Degree in medical / electrical / mechanical technology

Tools

Analytical tools and software

Job description

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist to support the team.

WHAT YOU’LL DO

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

• Schedule and perform planned maintenance (PM) activities

• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

• Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations

• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation

• Assist with customer business reviews

• Schedule, perform and document hardware and software updates (TSBs)

• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade

• Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

• Proven track record in a similar position, supported by management and customer references

• Successful engagement with customers, specifically key stakeholders, and lab staff.

• Excellent product and industry knowledge

• Excellent experience and process skills of the business functions service delivery.

• Excellent communication skills

• Ability to identify and drive resolution of issues

• Technical expert for product line responsibility

• Coaching and training skills

• Excellent experience in use of analytical tools and software

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.