Technical Services Consultant

Synertec Ltd; Milton Keynes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Technical Services Consultant, providing top-notch technical software support in Milton Keynes. This role offers a comprehensive induction and training program, and involves both project work and customer service. You'll work with cutting-edge applications and be part of a dynamic Technical Support team aiming for excellence in service delivery.

Benefits

Hybrid Working Policy

25 days holiday rising to 30 plus Bank Holidays

Company Pension Scheme (8% employer contribution)

Health Cash Plan

Flexible Weekly Wellbeing Time

Qualifications

• Experience in a professional customer service environment is essential.
• Coding experience is desirable but not mandatory.

Responsibilities

• Support customers in project work and technical support tasks.
• Investigate and resolve technical issues for customers.
• Set bespoke configurations for new customers.

Skills

Problem-solving

Attention to detail

Customer service experience

Job description

Join to apply for the Technical Services Consultant role at Synertec Ltd

3 days ago Be among the first 25 applicants

Join to apply for the Technical Services Consultant role at Synertec Ltd

This range is provided by Synertec Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.

Location: Milton Keynes

Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan

How Synertec will set you up for success in Technical Support:

Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.

Now let us tell you a little more about us:

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary. This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company.

About your role in Technical Support:

As a member of our dynamic Technical Support team, you will spend your first 8-12 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.

The Essentials for You:

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
• Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time

Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.

Ok I’m in! Where do I sign?

Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.

*Please note that sponsorship is not available for this role

REF-222 115

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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