Technical Service Manager - SW & Midlands

Kings Security; West Heath; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Life Insurance

Employee Assistance Programme

Childcare vouchers salary sacrifice

Cycle to work scheme

Recognition awards

Company Car with private use

Company Health Care Plan

25 days holiday + 8 bank holidays

Standby allowance

Wagestream access

Job summary

Kings is seeking a Technical Service Manager for the South West & Midland regions, based in West Heath. The role covers service, maintenance and small projects for intruder, CCTV, access control and fire alarm systems.

You will lead regional engineers, drive KPI targets, and ensure high levels of customer service and safety compliance. The role requires experience in security and fire engineering, strong fault-finding skills, and the ability to mentor a field team across multiple sites.

Qualifications

• Experience in security and fire engineering across intruder, CCTV and access control
• Knowledge of BS5839 and relevant standards (NACP)
• Ability to service and repair a range of intruder panels and fire systems
• Experience mentoring engineers and managing field teams
• Strong fault diagnostic and on-site problem-solving skills
• Full driving licence is essential

Responsibilities

• Conduct corrective and preventive maintenance of intruder, CCTV, access control and fire alarm systems
• Support engineers and supervisors and attend problematic sites to resolve issues
• Mentor engineers and identify training needs
• Help deliver KPI targets like first-time fix and reduced repeat visits
• Audit engineers and subcontractors and ensure safety compliance
• Drive continuous improvement within the regional engineering team
• Assist with on-call rota and remote support when needed
• Provide client system demonstrations and operator training
• Assist with service/project planning and delivery
• Generate detailed reports on performance and compliance

Skills

Security engineering

Fire engineering

Network/IP based systems

Maintenance & fault-finding

Team mentoring

Valid driving licence

Job description

Technical Service Manager - SW & Midlands

West Heath, United Kingdom | Posted on 08/04/2025

If you’re looking for your next career move and seeking an opportunity that offers professional development, rewards and success, then a career at Kings could be for you. Our strength is built on the hard work, professionalism and spirit of our people.

As an employee, you’ll be part of an organisation that offers numerous benefits and opportunities for you to advance your career in a professional, engaging workforce that focuses on delivering superior technology solutions.

Training and Career Development

As an employer, we realise our responsibility to invest in people who want to excel in their chosen careers. We feel strongly about retaining a loyal and talented workforce that will contribute towards individual and organisational success.

Ongoing training and development is therefore key to getting the best out of our employees. From induction onwards, we will support you to realise your potential and to fulfil your career goals.

We offer generous benefits packages to all of our employees.

In addition to competitive salaries…

• Life assurance
  
• Employee Assistance Programme
  
• Childcare vouchers salary sacrifice scheme
  
• Cycle to work scheme
  
• Recognition awards
  

Job Description

Ideal candidate will be looking after South West & Midlands as Technical Service Manager so can live in either place or between the two.

Key Purpose of the Job:

Service and maintenance of Intruder Detection, CCTV and Access Control systems, along with maintenance of electronic fire alarm systems in accordance with the current standards

Assist the REM in the recruitment, retention, motivation, and development of the regional Engineering team.

Assist Supervisors and Engineers to deliver a high standard of customer service to their allocated contracts and sites within the region, maximising profitability and always retaining KPI’s in line with SLAs.

Key Job Responsibilities:

• Conduct corrective and preventative maintenance of various intruder, CCTV and access control, fire alarms (both conventional and addressable) along with high-level fault finding within basic to complex systems.
  
• Support Engineers and Supervisors technically and attend problematic sites to resolve any/all issues if required.
  
• Mentoring of other Engineers and identification of training needs
  
• Help deliver maintenance and fault-finding (corrective) KPI’s & agreed targets, e.g., first time fix, repeat visits, etc.
  
• Audit of all KST Engineers and Sub-Contractors as directed by REM and Compliance, including H&S.
  
• Drive improvement across the regional Engineering team and contribute to the wider business.
  
• Assist with On-Call Rota for OOH callouts by providing telephone and remote support
  
• Ensure On-Call Rota is in place and covered each month.
  
• Assist with field-based Engineers Performance Appraisals.
  
• Demonstrate system operation to clients and provide operator training.
  
• Assist the REM and Installation Manager with service/project planning and implementation.
  
• Support the REM in all aspects of service delivery
  
• Provide detailed reports and feedback on KST Engineers and Sub-Contractors along with technical site audits, providing solutions and changes where applicable.
  
• Provide Management cover for the region in the absence of the REM
  
• Any other reasonable requests from management
  
• The post holder will ensure the health, safety, and welfare of themselves and their team in accordance with Kings Policy.
  

Requirements

Essential Requirements for the job:

• A proven background and experience of working within both security & fire engineering
  
• Ability to demonstrate a working knowledge of various intruder panels, e.g., Galaxy, Menvier & Scantronic.
  
• Network/IP based product experience
  
• Experience of undertaking service repair work
  
• Experience of conventional and addressable fire systems across a range of manufacturers equipment
  
• Good installation practices
  
• Knowledge of integration of detection systems into other disciplines would be a real advantage
  
• Full understanding of BS5839 and all relevant NACP’s is essential
  
• Full driving license
  

Desirable requirements for the job:

• Advanced Fire Alarm & Security systems knowledge
  
• Electrical or Electronic background
  
• FIA Service & Maintenance of Fire Extinguishers
  
• Good overall fire product knowledge
  
• Previous experience of supervising or managing persons or a team
  

Why work for us?

• Performance Related Pay - opportunity to earn up to additional £2,000 yearly (paid quarterly)
  
• High OTE available
  
• Paid Overtime at premium rate
  
• Standby allowance for on call
  
• Full Remote Technical Support
  
• Company Car with private use option
  
• Life Insurance
  
• Company Health Care Plan
  
• 25 days holiday + 8 bank holidays
  
• Day back in lieu when bank holiday worked
  
• Referral Scheme
  
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
  
• Wagestream – Get instant access to your wages through our financial wellbeing tool.
  

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.