Fire & Security Service Engineer

JLL; Birmingham; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Company van & fuel card

Pension scheme

Life assurance

Health cash plan

Mobile phone

25 days annual leave + BHs

On-call rota with standby allowance

Job summary

Hall & Kay is seeking a multi-disciplined fire & security service engineer to join our Birmingham team, serving clients across the Midlands. You will deliver service, PPM, installation, configuration and technical support of fire alarm and integrated security systems.

The role includes on-site visits, professional training, and opportunities for progression within a supportive, client-focused environment.

Qualifications

• Proven and demonstrable experience in fire alarm systems maintenance
• Knowledge of BS5839 standards and practical application
• Experience servicing addressable and conventional fire alarm systems
• Experience installing/configuring security systems (CCTV, access control, intrusion)

Responsibilities

• Service, PPM, installation, and support of fire alarm systems
• Install and commission integrated security systems and conduct diagnostics
• Respond to on-call and emergency requests with accurate reporting
• Maintain detailed records of configurations, service histories and test results
• Collaborate with clients, project managers, and suppliers to deliver integrated solutions

Skills

Fire Alarm Maintenance

Security Systems

BS5839 Standards

CCTV Knowledge

Networking Basics

Full UK Driving Licence

Education

FIA qualifications

NSI/SSAIB accreditation

Job description

About The Role We are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Birmingham team, serving clients across the Midlands region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both disciplines.

About The Role We are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Birmingham team, serving clients across the Midlands region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both disciplines. In this pivotal role, you will be responsible for the service, planned preventative maintenance (PPM), installation, configuration, and technical support of fire alarm systems and integrated security systems, ensuring our clients across the North receive exceptional technical service and system reliability. You will receive comprehensive training on our range of products through our chosen manufacturers, industry-recognised training courses, and our in-house product training facility, supporting your continuous professional development.

Fire Alarm Systems

• Conduct servicing, PPM, and technical support on fire alarm systems including addressable and conventional panels across the North region
• Perform routine maintenance, testing, and fault diagnosis on fire detection and alarm systems to ensure compliance with BS5839 standards
• Commission fire alarm systems and carry out statutory inspections and compliance checks
• Respond to emergency callouts and provide reactive maintenance support
• Maintain detailed service records, certification, and compliance documentation

Security Systems

• Install, configure, and commission integrated security systems including CCTV, access control, intrusion detection, and related technologies
• Perform routine and reactive maintenance on security systems to ensure optimal performance and reliability
• Conduct software updates, hardware upgrades, and comprehensive system diagnostics
• Configure and install remote signalling devices, commission systems, and fully test signalling to Alarm Receiving Centres (ARCs)

Other

• Provide expert technical support to clients on fire and security system issues across the Manchester and North region
• Diagnose and resolve problems remotely or on-site, ensuring customer satisfaction and minimal downtime
• Deliver professional service on planned preventative maintenance (PPM) visits and emergency callouts
• Provide end-user training on the effective operation and maintenance of fire and security systems
• Maintain accurate and detailed records of system configurations, installation procedures, service histories, and troubleshooting activities
• Complete service reports, certification, and compliance documentation promptly and thoroughly
• Keep meticulous records demonstrating attention to detail, quality, and customer service excellence
• Comfortable being part of a team, offering support and encouraging attitude
• Work closely with colleagues, project managers, clients, and suppliers to deliver tailored, integrated solutions
• Participate in on-call rota to provide responsive emergency support
• Provide occasional coverage in other areas within the North region, which may require overnight stays when necessary
• Ensure all work complies with relevant health and safety legislation, industry standards (including BS5839, BS8494), and company policies
• Stay current with emerging technologies, regulatory changes, and best practices in fire and security engineering

What We’re Looking For

Essential Skills & Experience

Fire Systems

• Proven and demonstrable experience in fire alarm systems maintenance gained over a number of years
• Comprehensive knowledge and understanding of BS5839 standards and their practical application
• Experience servicing and maintaining both addressable and conventional fire alarm systems

Security Systems

• Proven experience installing, configuring, and maintaining security systems (CCTV, access control, intrusion detection)
• Strong technical competence in networking protocols, hardware installation, and fault diagnosis
• Proficiency in security protocols including TCP/IP, SSL, AES, and relevant signalling standards

General Requirements

• Full UK Driving Licence (essential)
• Excellent communication and interpersonal skills with the ability to engage effectively with clients, colleagues, and suppliers
• Ability to provide professional service demonstrating meticulous attention to detail, quality, and customer care
• Capable of working independently with minimal supervision, as well as collaboratively as part of a team
• Reliability and punctuality—essential qualities for this role
• Detail-oriented with strong analytical and problem-solving abilities

Highly Desirable

• FIA (Fire Industry Association) qualifications or equivalent fire alarm training
• Relevant professional certifications (e.g., ECS/CSCS cards, NSI/SSAIB accreditation, Certified Security Systems Professional, or equivalent)
• Willingness to participate in the on-call rota to support emergency response requirements

What We Offer In Return

• Competitive Salary: negotiable dependent on experience and qualifications
• Generous Annual Leave: 25 days plus bank holidays, with the option to purchase up to 5 additional days
• Contributory Pension Scheme: Company-matched contributions to support your financial future
• Life Assurance: Providing security for you and your family
• Company Van & Fuel Card: Fully equipped for your role, provided for business use
• Mobile Phone: Provided to support your field-based activities
• Health Cash Plan: Funded plan to support your wellbeing
• Working Hours: 36.5 hours per week (Monday-Thursday 08:45-16:40, Friday 08:45-16:00)
• On-Call Rota: Currently 1 in 8 weeks, with a £200 standby allowance per week
• Call-Out Payments: Minimum 3 hours paid at applicable overtime rates for the first call-out per occurrence
• Travel Time Compensation: Paid after 1-hour cumulative travel time (e.g., 30 minutes each way)
• Overtime Opportunities: Available by agreement - paid at time and a half (Monday-Saturday) and double time (Sundays and Bank Holidays)
• Professional Development: Access to manufacturer training, industry-recognised courses, and our in-house training facility to advance your technical skills
• Recommend a friend scheme paid on success of passing probation

Join the Hall & Kay Team

Our people create safety every day. If you're a multi-skilled fire and security engineer who thrives in a dynamic, client-focused environment and is committed to technical excellence, we’d love to hear from you. This is an excellent opportunity to develop and progress your career within the fire and security engineering sector, working on cutting-edge technology with a company that invests in your professional growth whilst serving clients across Midlands region.