Technical Service Manager

Wates Group; Cambridge; On-site; GBP 70,000 - 90,000; Full time

Job summary

WPS, at the Wellcome Genome Campus in Cambridge, seeks an experienced Technical Services Manager to lead high-quality hard services delivery on a world-leading research campus.

You will drive M&E maintenance, compliance, and project delivery, ensuring a safe, efficient, and customer-focused environment. This pivotal leadership role requires strong stakeholder management and a proactive, safety-focused mindset.

Qualifications

• Recognised qualification in a relevant trade (Electrical, Mechanical, Gas, or F-Gas).
• Minimum 5 years' experience at supervisory or managerial level within hard services FM.
• Strong commercial awareness and experience supporting project costing and delivery.

Responsibilities

• Lead and manage supervisors and engineering teams delivering M&E maintenance, compliance, and operational excellence
• Drive performance and development of your team, ensuring robust training and succession planning
• Oversee supply chain partners, ensuring best value procurement and high compliance standards
• Build strong client relationships, presenting KPI and MI reports and ensuring exceptional service delivery
• Ensure compliance with Wates Operating Framework and all SHEQ standards
• Support project delivery, including extra works and M&E/fabric upgrades
• Mobilise new buildings, carrying out due diligence, risk assessments, and condition reporting

Skills

Hard FM / M&E delivery

Leadership

Communication skills

Health & safety knowledge

Priority management

Education

Relevant trade qualification (Electrical/Mechanical/Gas/F-Gas)

Tools

CAFM / PPM systems (e.g. Concept)

Job description

Technical Services Manager

Location: Wellcome Genome Campus, Cambridge

Company: WPS

Type: Full-time, Permanent

About The Role

We are looking for an experienced Technical Services Manager to lead the delivery of high-quality hard services at the prestigious Wellcome Genome Campus in Cambridge.

This is a pivotal leadership role where you will drive excellence across M&E maintenance, compliance, and project delivery—ensuring a safe, efficient, and customer-focused environment for a world-leading scientific research campus.

What You'll Be Doing

• Lead and manage supervisors and engineering teams delivering M&E maintenance, compliance, and operational excellence
• Drive performance and development of your team, ensuring robust training and succession planning
• Oversee supply chain partners, ensuring best value procurement and high compliance standards
• Build strong client relationships, presenting KPI and MI reports and ensuring exceptional service delivery
• Ensure compliance with Wates Operating Framework and all SHEQ standards
• Support project delivery, including extra works and M&E/fabric upgrades
• Mobilise new buildings, carrying out due diligence, risk assessments, and condition reporting

What We\'re Looking For

• Strong background in hard FM / M&E services delivery
• Proven leadership experience managing teams in a customer-focused environment
• Excellent communication and stakeholder management skills
• Good working knowledge of Health & Safety legislation
• Experience managing multiple priorities, projects, and operational demands

Qualifications & Technical Expertise

• Recognised qualification in a relevant trade (Electrical, Mechanical, Gas, or F-Gas)
• Minimum 5 years\' experience at supervisory or managerial level within hard services FM
• Strong commercial awareness and experience supporting project costing and delivery

Desirable

• BIFM (IWFM) qualification or equivalent
• IOSH or NEBOSH certification
• Experience using CAFM / PPM systems (e.g. Concept)

Leadership & Behaviours

• A motivational leader who develops high-performing teams
• Customer-focused, delivering exceptional service standards
• Proactive and solutions-driven, always striving for improvement
• Collaborative and approachable, building trust across teams and stakeholders
• Committed to safety, quality, and compliance

Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant\'s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting