Contract Support Administrator

Wates Group; Cambridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Job summary

Wates Group is seeking a Contract Support Administrator to join our Facilities Management team at the Wellcome Genome Campus, Cambridgeshire. You will provide comprehensive administrative support, raise and track work orders, and manage invoicing and reporting to support service delivery.

The role requires experience in FM administration, CAFM systems and strong organisational and customer service skills. You will coordinate with clients, suppliers and engineers while juggling multiple

Qualifications

• Experience in Contract Support or FM administration.
• Experience in FM/building services environment.
• Strong administrative and organisational skills.
• Experience using CAFM and Microsoft Office.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities with attention to detail.
• Experience with financial and reporting processes.

Responsibilities

• Provide administrative support to the Facilities Management contract team.
• Raise, monitor and close work orders for financial processing.
• Raise purchase orders and process supplier invoices.
• Raise invoices to client for completed works and follow up on outstanding invoices.
• Support with WIP management to ensure no aged WIP.
• Assist with budgeting, cost control and monthly reporting.
• Liaise with clients, suppliers and internal stakeholders for service delivery.
• Keep documentation up to date with company and client requirements.

Skills

Administrative skills

Microsoft Office

CAFM systems

Communication skills

Organisational skills

Client-facing

Financial reporting

Tools

CAFM software

Job description

Wellcome Genome Campus, Cambridgeshire

WPS) | Facilities Management

Wellcome Genome Campus, Cambridgeshire

Competitive Salary + Benefits

Join One of the UK's Leading Facilities Management Teams

We are seeking a highly organised and customer-focused Contract Support Administrator to join our Facilities Management team based at the prestigious Wellcome Genome Campus.

This is an exciting opportunity for an experienced administrator with a background in Facilities Management or Building Services to play a key role in supporting the delivery of high-quality hard FM services across a world-renowned scientific research campus.

Working closely with operational teams, the client, suppliers and engineers, you'll be responsible for ensuring the smooth administration of the contract while helping to maintain exceptional service standards.

Key Responsibilities

• Provide comprehensive administrative support to the Facilities Management contract team.
• Raise, monitor and close work orders to enable financial processing.
• Raise Purchase Orders and Process supplier invoices.
• Raise Invoices to the client for completed works.
• Follow up on outstanding client invoices.
• Support with WIP management, to ensure that there is no aged WIP on the contract.
• Carry out financial housekeeping actions to ensure that our systems are up to date and accurate.
• Support financial processes, including budget tracking and cost control administration.
• Support monthly reporting, data analysis and KPI tracking.
• Liaise with clients, suppliers and internal stakeholders to ensure efficient service delivery.
• Ensure all documentation is maintained in line with company and client requirements.

About You

We're looking for someone who thrives in a fast-paced FM environment and enjoys building strong working relationships.

Essential Requirements

• Previous experience in a Contract Support, FM Administrator or similar Facilities Management administration role.
• Experience working within a Facilities Management, Building Services or Maintenance environment.
• Strong administrative and organisational skills.
• Experience using CAFM systems and Microsoft Office applications.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities whilst maintaining attention to detail.
• Confident working with financial and reporting processes.

Desirable

• Experience supporting hard FM or technical maintenance contracts.
• Knowledge of compliance and statutory maintenance administration.
• Experience working within a client-facing environment.

Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.