Technical Service Manager

WPS; Cambridge; On-site; GBP 60,000 - 90,000; Full time

Job summary

WPS at Wellcome Genome Campus, Cambridge, is seeking a Technical Services Manager to lead high-quality hard services in a world-leading research campus. The role focuses on M&E maintenance, compliance, and project delivery, ensuring a safe, efficient, and customer-focused environment.

You will lead supervisors and engineering teams, drive performance, manage supply chains, and present KPI/MI reports while aligning with SHEQ standards. DBS checks may apply pre-employment.

Qualifications

• Extensive 5+ years in hard FM/M&E management.
• Experience leading diverse engineering teams.
• Strong stakeholder communication and reporting.
• Knowledge of health and safety regulations.

Responsibilities

• Lead M&E maintenance and compliance delivery.
• Manage client relationships with KPI reporting.
• Oversee procurement and supplier performance.
• Support project delivery and due diligence on new buildings.
• Ensure safe, high-quality operations.

Skills

Hard FM / M&E

Leadership

Stakeholder management

Communication

H&S awareness

Education

Trade qualification in Electrical/Mechanical/Gas/F-Gas

Tools

CAFM / PPM systems (Concept)

Job description

Technical Services Manager

Location: Wellcome Genome Campus, Cambridge

Company: WPS

Type: Full-time, Permanent

About The Role

We are looking for an experienced Technical Services Manager to lead the delivery of high-quality hard services at the prestigious Wellcome Genome Campus in Cambridge.

This is a pivotal leadership role where you will drive excellence across M&E maintenance, compliance, and project delivery—ensuring a safe, efficient, and customer-focused environment for a world-leading scientific research campus.

What You\'ll Be Doing

• Lead and manage supervisors and engineering teams delivering M&E maintenance, compliance, and operational excellence
• Drive performance and development of your team, ensuring robust training and succession planning
• Oversee supply chain partners, ensuring best value procurement and high compliance standards
• Build strong client relationships, presenting KPI and MI reports and ensuring exceptional service delivery
• Ensure compliance with Wates Operating Framework and all SHEQ standards
• Support project delivery, including extra works and M&E/fabric upgrades
• Mobilise new buildings, carrying out due diligence, risk assessments, and condition reporting

What We\'re Looking For

• Essential Experience: Strong background in hard FM / M&E services delivery
• Proven leadership experience managing teams in a customer-focused environment
• Excellent communication and stakeholder management skills
• Good working knowledge of Health & Safety legislation
• Experience managing multiple priorities, projects, and operational demands

Qualifications & Technical Expertise

• Recognised qualification in a relevant trade (Electrical, Mechanical, Gas, or F-Gas)
• Minimum 5 years\' experience at supervisory or managerial level within hard services FM
• Strong commercial awareness and experience supporting project costing and delivery

Desirable

• BIFM (IWFM) qualification or equivalent
• IOSH or NEBOSH certification
• Experience using CAFM / PPM systems (e.g. Concept)

Leadership & Behaviours

• A motivational leader who develops high-performing teams
• Customer-focused, delivering exceptional service standards
• Proactive and solutions-driven, always striving for improvement
• Collaborative and approachable, building trust across teams and stakeholders
• Committed to safety, quality, and compliance

Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant\'s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: