Technical Service Engineer - Scotland

VEKA UK; Burnley; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Healthcare cash plan

Pension (6% employer contribution)

Annual profit share

Company vehicle

Employee assistance programme

Life assurance (4x salary)

Job summary

VEKA UK is seeking a Technical Service Engineer to support fabricators across Scotland, helping to improve manufacturing performance, product quality and operational efficiency through expert guidance and practical solutions.

Working with our sales, technical and product teams, you’ll lead tooling audits, set up new customer projects, deliver training and site audits, and help drive continuous improvement while maintaining excellent customer service.

Qualifications

• Proven track record in window/door manufacturing and installation.
• Technical mindset with excellent problem-solving skills.
• Experience engaging with customers in high-pressure environments.
• Proactive, self-starter attitude.
• Strong time management and organisational skills.
• Customer-focused approach.
• Willingness to travel.

Responsibilities

• Review manufacturing methods and machinery capabilities for new and existing customers, providing advice on best practices.
• Lead tooling audits for potential new customers, offering guidance on specific setup costs.
• Oversee new customer setups, ensuring they are delivered within agreed costs and timelines.
• Collaborate with the sales team and customers to develop and implement improvement plans.
• Deliver product training to internal and external stakeholders.
• Conduct customer site audits to assess requirements and agree on actions.
• Investigate quality concerns raised by customers and relay necessary details to the Customer Service department within agreed timescales.
• Fully utilise the CRM system to ensure proactive planning and maintain high-quality, accurate data.
• Work with Product and Technical teams to support the development of new products.
• Manufacture and supply product samples as needed.
• Plan and facilitate all aspects of tooling delivery and installation for customers.
• Maintain up-to-date knowledge of industry products and manufacturing methods, sharing insights with the relevant teams.

Skills

Window/door manufacturing

Technical mindset

Problem-solving

Customer engagement

Proactive attitude

Time management

Organisational skills

Customer-focused

Willingness to travel

Job description

The role

At VEKA, we believe in building lasting partnerships through expertise, collaboration and a commitment to doing the right thing for our customers. As a Technical Service Engineer covering Scotland, you'll play a vital role in supporting fabricators to improve manufacturing performance, product quality and operational efficiency. Working closely with customers and colleagues across our sales, technical and product teams, you'll provide expert guidance, deliver practical solutions and help drive continuous improvement. From new customer set-ups and tooling audits to training and technical support, you'll take ownership of projects that make a real difference. If you enjoy combining technical expertise with outstanding customer service, this could be the perfect opportunity for you.

What you'll do

• Review manufacturing methods and machinery capabilities for new and existing customers, providing advice on best practices.
• Lead tooling audits for potential new customers, offering guidance on specific setup costs.
• Oversee new customer setups, ensuring they are delivered within agreed costs and timelines.
• Collaborate with the sales team and customers to develop and implement improvement plans.
• Deliver product training to internal and external stakeholders.
• Conduct customer site audits to assess requirements and agree on actions.
• Investigate quality concerns raised by customers and relay necessary details to the Customer Service department within agreed timescales.
• Fully utilise the CRM system to ensure proactive planning and maintain high-quality, accurate data.
• Work with Product and Technical teams to support the development of new products.
• Manufacture and supply product samples as needed.
• Plan and facilitate all aspects of tooling delivery and installation for customers.
• Maintain up-to-date knowledge of industry products and manufacturing methods, sharing insights with the relevant teams.

What you'll need

• A proven track record in window/door manufacturing and installation, with a solid understanding of related disciplines and techniques.
• A technical mindset and excellent problem-solving skills.
• Experience engaging with customers in high-pressure environments.
• A proactive, self-starter attitude.
• Strong time management and organisational skills.
• A customer-focused approach.
• Willingness to travel.

What you'll get

• Healthcare cash plan
• Pension (6% employer contribution)
• Annual profit share
• Company vehicle
• Employee assistance programme
• Life assurance (4x salary)

What we do

VEKA has been leading the global development of PVCu window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world’s largest manufacturer of extruded PVCu products.

At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.

#WeAreVEKA - Are You?

VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.