Technical Service Engineer

Markem-Imaje Inc.; Leeds; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

Dover Imaging & Identification (DII) is seeking a Technical Service Engineer to install, commission, service, and repair our industrial equipment across Yorkshire. You will train customers and internal staff, document service actions, and promote service products.

Travel to customer sites will be required and you will build strong customer relationships. Applicants should have field service experience in manufacturing, strong electrical/mechanical troubleshooting skills, and hold a full UK

Qualifications

• Experience as Field Service Engineer or Technical Service Engineer in industrial/manufacturing sectors.
• Strong electrical and mechanical troubleshooting skills.
• Willingness to travel across Yorkshire and nationally.

Responsibilities

• Install, commission, service and repair equipment.
• Provide training internally and externally where needed.
• Complete accurate service reports with time, spare parts, fault/solution codes, and installed base data.
• Actively promote service products to customers.
• Travel to customer sites regionally and nationally.
• Build strong relationships with customers through excellent service.
• Attend technical training to continuously develop product knowledge.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Field service

Customer service

Time management

Driving license

Education

Electrical/Mechanical Engineering degree

Networking/Software certifications

Tools

Electrical test equipment

Diagnostic software

Job description

## Technical Service EngineerApply: Hybrid: Leeds, Yorkshire and the Humber, UK: Full time: Posted 13 Days Ago: JR100793Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.**The Role:**As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.This is a field-based role covering customers around **Yorkshire.****What you will do:*** Perform Installation, Commissioning, Service and Repair of our equipment* Perform training, both internally and externally where needed* Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation* Actively promote M-I service products to our customers* Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings* Build strong relationships with our customers by delivering first class customer service* Attend technical training to continuously develop product knowledge and skills**What you need to have:*** Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting* **Full UK Driving License*** Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions* Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment* Proficient in managing multiple tasks simultaneously without compromising quality* Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required* In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential**You’ll only be the right candidate if you are aligned to our values and culture:*** Collaborative entrepreneurial spirit* Winning through customers* High ethical standards, openness and trust* Expectations for results* Respect and value peopleIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.Location: **Bradford/Leeds**All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.