Technical Service Engineer

Dover-Corporation; Leeds; On-site; GBP 36,000 - 52,000; Full time

Job summary

Dover Imaging & Identification (DII) is seeking a Technical Service Engineer to support customers across Yorkshire. You will install, commission, service and repair equipment, while building strong customer relationships and providing first-class service.

The role requires field service experience in industrial settings, a full UK driving license, and the ability to diagnose issues and deliver proactive solutions. Travel to customer sites and regular technical training are expected.

Qualifications

• Field service experience in industrial/manufacturing sectors with electrical/mechanical focus.
• Full UK driving license.
• Ability to diagnose issues and provide proactive solutions.
• Strong time management and multi-tasking in dynamic environments.
• Certifications in engineering, networking or software are a plus.

Responsibilities

• Perform installation, commissioning, service and repair of equipment.
• Provide training to customers as needed.
• Complete service reports with parts used and faults/solutions.
• Travel to customer sites across Yorkshire with occasional national travel.
• Build strong relationships through first-class service.
• Attend technical training to expand product knowledge.

Skills

Field Service Engineer

Technical Service Engineer

Electrical troubleshooting

Mechanical troubleshooting

Time management

Customer service

Driving license

Education

Electrical/Mechanical Engineering Certification

Networking Certification

Software Certification

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.The Role:As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.This is a field-based role covering customers around Yorkshire.What you will do:Perform Installation, Commissioning, Service and Repair of our equipmentPerform training, both internally and externally where neededComplete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmationActively promote M-I service products to our customersTravel to customers site within your regional area along with occasional travel nationally to attend training events and meetingsBuild strong relationships with our customers by delivering first class customer serviceAttend technical training to continuously develop product knowledge and skillsWhat you need to have:Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshootingFull UK Driving LicenseProven ability to assess technical situations, diagnose issues, and provide proactive, effective solutionsSkilled in adhering to procedures while efficiently managing time and tasks in a dynamic environmentProficient in managing multiple tasks simultaneously without compromising qualityCertifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not requiredIn-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essentialYou’ll only be the right candidate if you are aligned to our values and culture:Collaborative entrepreneurial spiritWinning through customersHigh ethical standards, openness and trustExpectations for resultsRespect and value peopleIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.Location: Bradford/LeedsAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.