Technical Service Engineer

Witan Search; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company van

Smartphone

Laptop

Commission scheme

Growth opportunities

Job summary

Witan Search is assisting a growing specialty chemicals manufacturer in the UK, known for metalworking fluids and fluid management solutions. The role centers on technical support to Sales Engineers and customers, plus delivering training at customer sites.

Ideal candidates have a chemistry-based education, 1–3 years in metalworking, strong customer-facing communication, fluent English, and a willingness to travel across the UK.

Qualifications

• A chemistry-based education or technical background in fluid management.
• Ideally 1–3 years' relevant experience in the metalworking industry.
• Experience in a customer-facing role, with ability to communicate at all levels.
• Fluent English and willingness to travel extensively across UK mainland.

Responsibilities

• Provide technical support to Sales Engineers and customers.
• Deliver technical training at customer sites.
• Join Sales Engineers on visits to clients and prospects.
• Identify growth opportunities and provide technical support to win them.
• Initiate and support new product launches.
• Feed back on product performance to Headquarters and assist in development.
• Take a leading role in technically driven activities.
• Interpret and communicate laboratory results.

Job description

Metalworking Fluids | Specialty Chemical Manufacturing

Our client is a growing specialty chemicals manufacturer, best known for its metalworking fluids and fluid management solutions. As the business expands its UK product line, people there genuinely believe in what they do, bringing real passion and a strong customer focus to every relationship they build.

Part of a US-headquartered international group, the business places real value on continuity and long-term thinking. The culture is informal, collaborative and no-nonsense, with open communication at every level, and employees are given genuine room for personal development and entrepreneurship within a stable, well-established organisation.

Key Responsibilities

• Provide technical support to Sales Engineers and customers
• Deliver technical training at customer sites
• Join Sales Engineers on visits to clients and prospects
• Identify new growth opportunities across the business area and provide the technical support to help win them
• Initiate and support new product launches
• Feed back on product performance to Headquarters, playing an active role in new product development
• Take a leading role in technically driven activities
• Interpret and communicate laboratory results

Must-Haves

• A sound education in chemistry, or a technical background in fluid management
• Ideally 1–3 years' relevant experience in the metalworking industry
• Experience in a customer-facing role, comfortable communicating at all levels from shop floor to senior management
• A can-do mentality with strong analytical skills, able to make quick decisions and understand their consequences
• Ability to work well independently while remaining highly communicative
• Fluent English
• Willingness to travel extensively across UK mainland, including regular overnight stays

Nice-to-Haves

• Prior involvement in supporting new product launches
• Openness to occasional travel across Europe

What\'s in it for you?

• Competitive salary plus commission scheme
• Company van, smartphone and laptop provided
• The first hire in a growing UK team, with real scope to shape the role
• Genuine autonomy and room for personal development and entrepreneurship
• The stability of a well-established, US-headquartered international group
• An informal, collaborative culture built on open communication
• Excellent overall terms of employment