Metal Work UK LTD - Milton Keynes - Technical Support Engineer

Metal Work Pneumatic; Milton Keynes; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

20 days annual holiday

Contributory pension

Job summary

Metal Work UK LTD in Milton Keynes is expanding its technical support team. The role focuses on delivering high-quality customer support, cross-functional collaboration, and maintaining deep product knowledge across the Metal Work range.

You will use SAP, CRM and MS Office to manage requests, support sales teams, and uphold professional customer interactions while adhering to company procedures. CAD/electrical qualifications are advantageous for progression.

Qualifications

• Strong organisational, planning and analytical skills.
• Excellent interpersonal and written/verbal communication skills.
• Self-motivated with problem-solving abilities.
• Attention to detail and sense of responsibility.
• Ability to build relationships with colleagues and customers.
• Proficient in SAP, CRM, Word, Excel and Outlook.
• Punctual and reliable; able to work in a team.
• CAD and/or electrical qualifications are advantageous for progression.

Responsibilities

• Provide technical support to customers and handle product enquiries promptly and professionally.
• Assist internal and external sales teams with technical requirements to drive revenue growth.
• Learn and maintain in-depth knowledge of the Metal Work product range and applications.
• Navigate websites and use SAP, CRM and Microsoft Office to respond to customer requests.
• Represent Metal Work Pneumatic UK Ltd professionally in all interactions.
• Maintain clear and effective communication with internal departments.
• Follow company procedures and standards and undertake additional tasks as required.

Skills

Organisational skills

Planning

Analytical skills

Communication skills

Self-motivation

Problem solving

Attention to detail

Team relationships

Education

CAD and/or electrical qualifications

Tools

SAP

CRM

Microsoft Word

Excel

Outlook

Job description

Metal Work UK LTD - Milton Keynes - Technical Support Engineer - Rif.: MWUK052026

For the expansion of our subsidiary in the United Kingdom we are looking for the following professional profile.

Responsibilities

• Provide technical support to customers, handling product enquiries and cross-referencing requests promptly and professionally.
• Assist both the internal and external sales teams with their technical requirements, contributing to customer satisfaction and revenue growth.
• Learn and maintain in-depth knowledge of the full Metal Work product range, including features, benefits, options and applications.
• Navigate company websites and use relevant software tools (SAP, CRM, Microsoft Office suite) to manage and respond to customer requests.
• Represent Metal Work Pneumatic UK Ltd in a professional manner across all customer interactions, both written and verbal.
• Maintain clear and effective communication with all internal departments.
• Follow and uphold company procedures and standards.
• Undertake special projects or additional tasks as required by the department.

Qualifications / Requirements

• Good organisational, planning and analytical skills, with the ability to prioritise workload effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Self-motivated, with the ability to solve problems and make sound decisions independently.
• Strong attention to detail, accuracy and sense of responsibility.
• Ability to build and maintain effective working relationships with a variety of colleagues and customers.
• Proficiency in IT tools including SAP, CRM, Microsoft Word, Excel and Outlook.
• Punctual, reliable and able to actively participate in team activities.
• CAD and/or electrical qualifications are considered a significant advantage for career progression within this role.

We Offer

• Competitive salary
• 20 days annual holiday
• Contributory pension in line with government legislation