Technical Service Engineer

Combined Facilities Management (CFM) Ltd; Castledawson; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Life assurance

Health and wellbeing support

Employee Assistance Programme

Healthcare Cash Plan

Employee retail discounts

Ongoing training and development

Career progression

Job summary

Combined Facilities Management (CFM) Ltd is seeking a Technical Services Engineer in Northern Ireland to maintain and improve ICT infrastructure, cloud services, and business applications while ensuring secure, reliable IT services. The role supports digital transformation and continuous improvement initiatives.

You will provide 2nd/3rd line support, manage Microsoft 365 and Azure, network infrastructure, cybersecurity initiatives, vendor relationships, and deliver ICT projects with

Qualifications

• Experience in Infrastructure Engineer / Systems Administrator / Technical Support Engineer roles.
• Strong knowledge of the Microsoft 365 platform, Windows Server, Active Directory/Entra ID, Hyper‑V, and endpoint management.
• Demonstrable experience driving AI technologies while managing security, privacy and risk.
• Experience supporting networks, VPNs, firewalls and cloud-based services.
• Familiarity with ITIL-based service management and ITSM platforms.
• Strong troubleshooting, analytical and problem-solving skills.

Responsibilities

• Provide 2nd/3rd line support across infrastructure, applications, networks, and end-user devices.
• Administer and support Microsoft 365, Entra ID, SharePoint, Teams, Intune, Windows Server, and Hyper-V environments
• Manage and maintain network infrastructure, including switches, VPNs, firewalls, and Wi‑Fi
• Monitor system performance, security, backups, patching and availability for service continuity
• Act as technical lead for business-critical systems, managing configurations, upgrades and integrations
• Deliver ICT projects from requirements gathering to testing, implementation and support
• Support cybersecurity initiatives, vulnerability management, access controls and compliance
• Collaborate with external vendors/ MSPs to resolve incidents and deliver improvements
• Develop technical documentation, system procedures and knowledge resources
• Deliver training and user adoption support for digital systems and platforms

Skills

Microsoft 365

Windows Server

Active Directory/Entra ID

Hyper-V

Networking & VPNs

ITIL/ITSM

Cybersecurity awareness

Troubleshooting

Vendor management

Tools

Microsoft Azure

Power Platform

Power Automate

Power Apps

Power BI

VOIP/UC platforms

API integrations

Job description

Role Overview

The Technical Services Engineer is responsible for maintaining, supporting, and improving the organisation's ICT infrastructure, cloud services, business applications, and end-user technologies. The role focuses on ensuring secure, reliable, and high-performing IT services while supporting digital transformation and continuous improvement initiatives.

Key Responsibilities

• Provide 2nd/3rd line support across infrastructure, applications, networks, and end-user devices
• Administer and support Microsoft 365, Entra ID, SharePoint, Teams, Intune, Windows Server, and Hyper-V environments
• Manage and maintain network infrastructure, including switching, VPNs, firewalls, and Wi‑Fi services
• Monitor system performance, security, backups, patching, and availability to ensure service continuity
• Act as technical lead for business‑critical systems, managing configurations, upgrades, integrations, and user support
• Deliver ICT projects, including requirements gathering, testing, implementation, and post‑deployment support
• Support cybersecurity initiatives, vulnerability management, access controls, and compliance activities
• Work with external vendors and managed service providers to resolve incidents and deliver technology improvements
• Develop technical documentation, system procedures, and knowledge resources
• Deliver training and support user adoption of digital systems and platforms

Essential Skills & Experience

• Experience in an Infrastructure Engineer, Systems Administrator, Technical Support Engineer, or similar role
• Strong knowledge of the Microsoft 365 platform, Windows Server, Active Directory/Entra ID, Hyper‑V, and endpoint management
• Demonstrable experience driving the adoption of AI technologies while managing associated security, privacy, compliance, and operational risk
• Experience supporting networks, VPNs, firewalls, and cloud‑based service
• Familiarity with ITIL‑based service management and ITSM platforms
• Strong troubleshooting, analytical, and problem‑solving skills

Required

• Experience with Microsoft Azure services
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI
• Knowledge of cyber security frameworks and best practices
• Experience supporting VOIP/Unified Communications platforms
• Experience with API integrations and data workflows
• Exposure to ISO27001, Cyber Essentials Pl
• Experience managing third‑party vendors and managed service providers

Key Competencies

• Technical and analytical mindset
• Continuous improvement focus
• Strong customer service and communication skills
• Ability to manage multiple priorities and projects
• Commitment to delivering secure, reliable, and high‑quality ICT services

Benefits

• Competitive salary
• Life assurance for added peace of mind
• Health and wellbeing support, including an Employee Assistance Programme
• Healthcare Cash Plan - helping with the cost of dental, optical, physio and other everyday healthcare expenses
• Employee retail discounts with a wide range of national brands
• Ongoing training, learning and development opportunities
• Clear career progression and internal promotion opportunities